Brigil Construction Inc

Paying 2220$ per month for rent. Service is terrible we are July 17th, I called at the end of May because my air clim isn't working. Still no service, it's 33 degres here on the 3rd and 4th floor and when I call for follow up they always say, nothing we can do, the waiting list is long. They are not offering any other options. I told them it's leaking on the wall when I try to run it and the only option is to turn it off otherwise they will charge me for the damages. In addition the garbages are always a real mess.

Inquired about a rental unit quoted at starting at 1200$ to 1270$ for a 1 bedroom. Was then told the only unit near my budget was 1700$. They will force you add amenities they provide and do not include them in the cost. Scummy practices and horrible customer service. Guess this is what you get when the owner of the company was fined for election interference and not disclosing their precense in à development study. 1700 for 500 sq.ft is absolutely ludicrous. Gouging at its finest.

Update, new heat pump installed very quickly. I am very pleased with the outcome.

My heat pump has not been functioning since the 3rd week of July. No AC so my appartment was at 26.5C with blinds closed, blackout curtains and 4 fans. It would have been higher otherwise. We had historical record for heatbin August, I also have medical issues. I have been in a constant battle since then, and now I don't have any heat, it's October 22. I am still waiting to find out when my heat pump will be replaced. My interactions with Brigil, from the day I signed a lease, has been the most frustrating and stressful situation to be in. I would not recommend them.

Update, I have contacted the city. Attached email confirming from superintendent to Longhill Energy "no access to AC".

The pictures represent no AC situation. Now I have a heater which is upright black unit.

Unfortunately this did not turn out to be the outcome that I expected or desired. Lesson learned.

BRIGIL SUCKS AND DOESNT CARE ABOUT THEIR TENANTS DO NOT RENT OR BUY FROM THEM

CHEAPEST APPLIANCES THEY COULD GET BREAKS EVERY YEAR AND THEY DONT EVEN COME FIX IT WHEN THEY SAY THEY ARE

Their after sale service is the worst. Started back in 2014 when we rented a condo. The day of possession the co do was not ready and dirty with dust. The reptesentative had to hire a third party company to clean it while we were waiting to move in with the truck full of our furniture.. we waited two hours. When we got in the condo we noticed that a lot of things were not finished as they were in construction holidays. I had to complain several times for them to come fix it and it took them two months to finish the condo. And I was pregnant while going through this stress I wanted everything to be perfect before my baby comes. We were on a rent to own. The representative tative assured us that by doing a rent to own we wouldn't be stick buying the condo that we could upgrade to buying a house if we wanted to. So that is what we did. In 2018 we decided to buy a house with them despite everything that had happened. It was our only option since we already had a downpayment with them. If I knew I would have never signed the contract with them.

So we decided to buy a house with then in 2018 and now we are having some issues with the ceiling leaking and toilets clogging all the time. We have tried sulfur several month now to get in touch with someone and nobody answers. There are no follow ups. It been since june and we are now in October. All that's left to do is to involve lawyers and send them a notice to fix it and pay us compensation.

THEY ARE THE WORST COMPANY. NEVER AGAIN. I DONT RECOMMEND THEM TO ANYONE. BE AWARE

This company is so disorganized with their after sales service, it’s ludicrous.

I purchased a townhome in July 2017 and submitted my 30 day warranty items to be fixed and this is where it all began. Actually it started before that when my PDI was executed 2 hours on the same day prior to taking possession, obtained the keys. A Brigil employee was mopping the floors as I arrived for my PDI. So I had to deal with PDI fixes at the same time I was compiling a list of 30 day items.
It’s February 8, 2018 and I just had some issues resolved only because I got Tarion Warranty involved.
During those 6-7 months there were appointments made where I showed up but no contractors. This occurred a couple of times. I met a Brigil employee (different one each time) 3 times to assess what needed to be fixed and pictures taken. Do you think they could have got it right the first visit.
The communication is disgusting. The service department relies solely on emails as I think they do not know how to use a phone. Especially one lady in question (Claudie), this customer rep. really needs her training updated or something or maybe she is related to the owner because she just does not care.
I wasted so much time following up with these people and attending appointments when no one showed up.
Even now with Tarion involved, one contractor showed up and another did not, once again. Two cabinet doors on pantry needed replacing, they arrived with only one. The hardwood contractor fixed some and needed to return again the next day. It just doesn’t stop. They really must think we have all the time in the world according to their relaxed schedule.

Would I buy another product from BRIGIL. Absolutely NOT. This is not my first new home build either so I knew what to expect in the processes.

J

Brigil's sub contractors improperly installed the air conditioning units and after a couple of years they leaked. The sub contractor fixed the a/c unit but didn't repair the wall damaged by the leak.
Brigil's sub contractor used sub par materials for the exterior wall of the building which lead to cracks in the exterior. Our condo board was savvy enough to have an engineer inspect our building and the faulty material was discovered. Brigil's said they would pay to fix it but it ended up going to court to get them to pay for the repair.
Missing nails in the base board so I had to get the myself. Other than that the building seems ok and nice.

I was interested in renting a condo with Brigil, the units were appealing not but the customer service did not match. The unit I originally looked at I applied and placed a $100 deposit to hold the unit. After much thought I came to terms that it was unrealistic was way over priced asking aprox 2700 for a 650 sq ft. Unit. I continued to look at another Brigil condominium which was more reasonable priced. I was told the condo would be ready for Oct. 1st so I applied and within a week the date was already changed twice and they could not confirm the condo even being ready for Dec. 1st. Later I was denied because I own a small dog. They required writing stating the dog would never enter the condo. The application was cancelled as I would not meet that requirement and refuse to agree to a contract of two years with no pet being allowed to enter my living space - limiting family and friends from visiting who own a pet as well. I decided to look elsewhere. I was told I could get my refund of the $100.00, I contacted the originally sales rep and was told they would return my call. Days past, I called again twice and was brushed off. They said they would return my call and didn't. I have now been chasing for my deposit back for over a week and receive nothing but poor customer service, each person telling me to call another number or they say they will call back and always fail to do so. Will never rent or buy from Brigil. Do not recommend this company, the experience has been far from pleasant.

A great experience with Brigil, excellent support from our sales representative and from the technical & construction team.
We also have friends at Petries Prestige circle project, they had few touch up on window sill, Brigil did great in a quick period of time.