- Approximate cost of services:
- $15,000.00
Hi Jackie, we are pleased that this issue is now resolved and that you are happy with the results. If you ever need assistance in future please contact our office directly at 416-622-7000 and we will be happy to help. Thank you and have a great day!
Hello Anthea, we apologise for any negative experience you feel you have had.
Fixing the problem is very important to us; we have been out to see the issue and have advised as to the next steps. We even went as far as re-digging an area of the work to discuss why there was a continued leak (so our supervisor could inspect it), and once we discovered the issue we provided a solution. In this case the small job is being re-done as per our warranty (30' excavation).
Unfortunately upon investigation, we discovered the rest of the house's weeping tile has now plugged since the repair (it is very old clay tile). This is the reason for continued water leakage, because the remainder of the house requires excavation beyond what we were hired to do. We are honouring our repair area and have also offered a permanent solution for the remainder including a sump pump.
Thank you, we look forward to resolving this for you.