The Basement Guy Waterproofing

We hired these guys to stop the flooding in our basement 3 times.

Even though they gave 25 years life warranty for their work, our basement flooded again on the next heavy rain. When they came back, they said it was a different hole next to their first job so the warranty was useless.

They did that 3 times, and we had to pay all 3 times. The basement still leaks on any moderate rain or when snow melts. We learned our lesson and decided not to hire them for the 4th time and instead, we had to pay a new company to do the entire wall, even all the work these guys already did.

These guys don't do a thorough job figuring out the problem and they just "guess" what the problem is without taking any look. Once they're hired, they bring in very young, unprofessional workers who do a very sloppy job. Their warranties are worthless and you will probably never see the salesperson again once you hire them.

I sincerely hope that this company sees this review and does a better job delivering a more decent service.

Jason and his team did a great job, opening up my deck and digging down to the footing, water proofing and re-installing the window well and deck. Since they came in August, I have had no further leaks into my basement.

We have a Geo Thermal heating system that has two pipes coming through the basement wall just above the floor level. After 9 years I noticed a small leak. Jessy came out and gave me a very reasonable quote and really seemed to know the solution. I gave the OK and shortly after I came home and found they had dug down to the weeping tiles, sealed the place where the two pipes went through the wall and everything (including flowers) were all back in place. I could hardly tell they had been there! Great Work and good price.

Jason and his crew solved our water problem.
We had a leak in an awkward place. On the inside it was along a fished wall. On the outside it was located where our interlocking patio is. I imagined having to tear apart our drywall inside the basement or making a huge mess of our patio.

Jason's crew did an excellent job fixing our leak returning our patio to better than its original
state. They sent photos of the job which I received while still at work. I was shocked to see the last photo - I thought it was a photo taken before the dig. The cost was very reasonable.
Should we have another water problem in our basement I will be sure to call Jason for repairs. I am more than happy with the repair

Thank you to Jason and his crew.

The basement guys fixed a leak on the north side of our house a few years ago and did a great job, so when we had another basement leak on the south side wall, we called them again. They were great. They came out removed the interlock, dug and fixed the problem and replaced the interlock brick all within a day and on a Thursday before the long weekend - especially greatful since we are renovating the basement and their fast and efficient work didn't hold up our reno. Thanks Guys.

We had the entire side of our house dug and sealed as recommended by their rep. 2 months later we had the same leak from the same place. The owner came out and refused to take any responsibility for the improper work. And he was rude and argumentative to the point we had to ask him to leave. He kept insisting it was coming from another location when he had never seen the leak before the work was done. Thy claim to give a 25 year guarantee and in fact we had work done by them with no issue 4 other times in the last 10 years. But it seems they are good only as long as they don't have to stand by their work...Apparently the 25 year guarantee just looks pretty on the invoice.

Dig out and redo window bays and re route sump pump discharge. New bays installed and fill with gravel.

The Basement Guys replaced my leaking window well. They first came out and quickly quoted the job, and called afterwards to schedule a date for the work to be done. They showed up on time, completed the work quickly and on budget. Their price was absolutely reasonable. I would recommend them to anyone with any basement issues.

Our basement flooded during the massive Aug 4th storm over Burlington, Ont. I contacted The Basement Guy Waterproofing after finding them via a Google search for "window well repairs Burlington". Jessie came over and provided me a quote for the work, including a 25 year guarantee.

While fixing the window well they unfortunately discovered cracks in the foundation which required a lot of additional work. Over the course of 3 days the entire crew, lead by Nicholas did a fantastic job. They trenched the side of the house, sealed the cracks, applied blueskin and a dimpled membrane, added a new stone layer above the weeping tile and then filed everything back in and graded the surface away from the house.

It was a costly process, one I hope I don't ever have to do again, but the team from the Basement Guy made it as smooth as such a thing can be.

We had the Basement Guys waterproof our home three years ago and have water entering our home ever since. I have been fighting with them ever since and they have refused to guarantee their work.... They are crooks!!!! Stay away from them!!!