Service Today!!Tm

I was extremely disappointed with Service Today. I called to schedule a repair for my dryer and the customer service representative Bob was extremely rude and unprofessional when I asked about payment methods. He became even more rude and told me "if you don't like it go somewhere else". I will never use Service Today again and would not recommend them to anyone. The rudeness and unprofessionalism of the customer service representative was completely unacceptable. Id rather pay double and have a decent service.

Absolutely terrible company.

Had a service call placed, and was not informed of the service charge.

Tech was in my home for less than 5 minutes and stated “this is a known issue, unplug your appliance for 24hrs” and then proceeded to bill me their full service charge.

Called the main number for my area (Oshawa/Whitby) and requested to speak with the manager, was told I was. Spoke with an extremely rude man, who said “what would you like us to do, stand there and defrost it for you”. I also let him know that there are many service companies that state on their website that they do not bill if they do not repair. He continued to try and argue with me.

He apparently missed the point entirely, and has now lost my business, as well as referrals.

Not only did they bill me for nothing, the ‘manager/owner’ lacks common sense, and customer service. I do not expect things for free, however billing me $62 to tell me to unplug my fridge for a day is outrageous.

Service Today repaired my fridge and the dishwasher. They're always on time and they do their work in the most efficient manner. I have been using Service Today for a couple of years now and found them through a reference.

I know Service Today as an appliance service company and they are always doing repairs for me. The most recent repair that was done was getting my dryer to work. I didn't want to buy a new dryer so I had to invest in a part and they used that part to rebuild my dryer. I don't like the modern dryers as much and I am really happy with what they had done. They had to bypass the switch to make it work with the materials, but they did it! The other job done was the burner on an oven.

Service Today have worked on every appliance I have! They always get the job done. I have been using this name for about 30 years and when it used to be under a different name. They always send in one person an the service is really cheap and great. You pay that once and if they have to come back there usually isn't an extra charge. I notice that the other companies (when I have been under warranty) always send two people and I have to pay both, which costs me a lot more. They get the job done, they're creative and they're the best price.

We called to have our oven cooling fan replaced. No issues with booking. Service men came at time booked. And they called ahead to confirm they were coming. Part replacement was confirmed after examine the appliance. An estimated time line and price was given for ordering and installing the new part. The new cooling fan arrived and was installed within the expected time and price.

Washer was leaking water. Had used this company in past with good results. Called in late April and told that previous repairer(Duke) no longer worked for them. Repairer did not open washer. Said drum cracked and electrical control not working. Would cost $600 to repair and not worth it. Hired another repairer who opened machine, checked filter (clean) and then found drain pipe had become loose. Replaced it. Charged same as Appliance Service People but fixed washer. Machine has worked perfectly since.

Dec. 19,2013. Stove Jenn-Air needs a repair. Master from the company - Danny. Checked our stove. Gave an invoice K14829. Advised to buy a part at Sears outlet. ( I have sms from Danny confirming that he advice to buy that part for the stove.)
When he came to install it, it didn't work. He left and didn't say what to do next. He didn't fix my stove and I cannot return the part ($300) to the Sears Outlet because it was installed. Tried to call company's manager Bob and explained the situation, he said to contact Danny directly. Danny didn't reply. Bob said nothing could do.
My stove is still broken and I have the expensive part which didn't work and I cannot return.

We needed a repair done on an apartment sized dryer in one of our rental units. When booking the appointment, I asked what their fees were. I was informed that there was a $35 service call, so I booked. The technician, who was rude (actually sushed me when I asked him if he needed anything), determined that the heating element was broken (which we already knew). He called to price the repair, and came back telling me it would be $315 + HST on top of the $35 service call fee AND a $20 diagnostic fee that mysteriously came out of thin air. I told him we would not be using them for the repair (I can buy a used dryer for the price of the repair) and he grunted at me, rolling his eyes, and paid the service call and diagnostic bill.

I followed up with their Customer Service department about the $20 diagnostic fee that I hadn't been informed of when I booked the appointment and I was essentially told that it was my problem, that their policy was that parts and labour are extra, and the individual refused to listen when I tried to explain that I had not been told that when I booked the appointment. At no point did he try to make things right, and even went as far as saying "Why should I care?" when I told him we would never use their services again.

The Appliance Service operation is one to avoid at all costs. The operator- Bob is rude on the phone and won't bother to help you at all. We have a relay panel taken out and promised to have it fixed in 1 to 2 weeks. Every time I called to ask when it would be fixed Bob told me that the relay panel had been sent to the factory and not to call him back as he would call me when ready. After 5 weeks of waiting I cancelled the service and went out and bought a new oven as it was obvious that Bob had no idea of when or if the part was ever going to be replaced.