Sears Carpet & Upholstery Cleaning

I took in a feral kitten who liked to mark her territory by peeing on the hall carpet. I manged to stop her from doing this but have never been able to get rid of the odour. I've used many pet store products and then found a positive review of Sears Carpet Cleaning and Deodorizing. I called Sears, they said they would charge me $69.00. When the technician came he noticed the odour and said it would be $40 extra for deodorizing. I should have been made aware that I would have had to pay extra when I booked. I had taken the day off work didn't have much choice but to to go ahead.
The technician walked around squirting a deodorizer - sanitizer on the carpet then cleaned it. The odour wasn't noticable for a day and then became as bad as before.
I called Sears to complain and they sent the technician back. I told them that that was just wasting his time and mine but they insisted. The technician sprayed the carpet again and then after inspecting the carpet with a black light agreed that the only solution was to remove the carpet.
Sears offered me a 10% refund. I feel that this is unreasonable. The technician should have inspected the carpet with a black light at the beginning and said that there was nothing he could do. I had explained the problem to him and even showed him the cat (who looked guilty!!).
If they had just refunded the cost of deodorizing , (which actually looked like a joke to me) I would have accepted it.
Anyway I am in the process of ripping out the carpet. The cat is looking unhappy as the area she has to sit on is getting smaller and smaller.

Great to do business with, very professional and knowledgable. Did a great job with cleaning some pet stained areas, that I thought would ever get cleaned. Would highly recommend. Very pleased.

We're moving into a new house and needed the carpets cleaned and deodorized. Got a deal from Sears in Oakville which was OK but not great. The serviceman arrived on time and offered to do an additional room that wasn't covered for an extra $20 which was great. All in all very happy with them.