I had Dave from Asphalt care Inc. and his crew come in last year to do some catch basin work and it was great. This year because of the bad weather we had some more work to be done to the driveway. Dave and Daniel came out and did more asphalt work.
Once again outstanding job on repairing of the driveway and blacktop sealer. Thank you once again!
Unfortunately I have to update my review. I've been chasing Dave since last fall to address water pooling at the base of the driveway. Over a dozen messages were sent promising that he would come out and address the problem.
In March I discovered that the crack he repaired last fall had returned, as well the asphalt at the base of the driveway was crumbling. A concrete hump in front of my garage door was supposed to be replaced last summer. Dave decided that it was ok and that too has crumbled apart.
Dave did come out in March to look at the driveway and promised me that I would be first on his list once the weather had turned for good. He came out a second time to look at the driveway and assured me that he was doing a neighbors house and he would do the repairs while he was in the neighborhood. Many messages were sent back and forth with assurances that he would do the repairs. Well, last weekend I noticed that he was totally finished with the neighbors driveway and did not come to my house to fix the problems.
Now he no longer returns messages and does not take my phone calls. Sorry, but Dave and Asphalt Care did not live up to the advertised guarantee.
Sorry, Dave, but your statements are not accurate. Last summer I hired your company to seal the driveway, fix a crack that had developed and to address water pooling at the bottom of the driveway. I PAID for this service. You did the work in July. In August I contacted you that we still had a water pooling problem on the right side of the driveway. You promised to come and take a look. Then started a series of messages from August until March with you promising to come over. On March 26 your message to me is that you came by and saw where the water was pooling. You told me that you have some work on Regatta Cr. and when you are in the area you will come and repair it. On April 28 you told me that the job on Regatta was prepped and when you came to finish that one you were going to do mine. May 2 you said you were not able to finish Regatta and that and that as soon as you do your will be over. On May 16 I saw that the job on Regatta was completed and you did not come to my house to fix the problems. At that point you did not take my phone calls and have stopped returning messages. So, as of May 2 you were coming to do the repairs. And now you have decided not to do them.
- Approximate cost of services:
- $1,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Sandy. I just seen your review. Sorry to hear your having problems with your sub base witch is continuing causing a little settlement every winter. YOU MENTION ABOUT MY GUARANTEE WELL I DO STAND BEHIND IT. Your issues are sub base settlement which is caused by bad winters and ground movement which no one in any industry guarantees sub base sink age. Your driveway is a down slope driveway with a one of a kind catch basin system. I want to keep this short because I did my part and I respect your opinion but your comments are not connected to my workmanship. The following year you called me with concerns and i came over and fixed the issue and re sealed your driveway at no extra cost because you have an elderly live at your home which is your mom and I respect the elderly and I would give my hart to all off them.so I repaired it so no one trips .
I cant keep coming every year to fix your driveway for free when you clearly know that I have no control over winter pavement destruction.
In regards to phone calls we have spoke several time about this.
Once again I value yours and everyone's comments. To me Sandra it seems your using this review to get to me but I speak the truth and I stand behind my guarantees. If I didn't I would even make the effort the first time..Thank you and have a great summer.
I also want to thank you so much for your review. because good or bad, the public need to know why.Cheers.