Mover Serge and Max Excellent! Customer Service Terrible!
My husband and I are truly grateful, we had a very large move although very short distance move and it was chaotic and we chose Miracle Movers as they also have re-usable boxes/totes which I decided on last minute and the delivered early am. It started off well however customer service truly lacking, miscommunication on the bin picks and invoicing process was terrible MM expects you to pay in full end of the move however do not give you a copy but then never sends the invoice and when asked they blame the customer for not asking was very frustrating! I actually wrote this review right after the move and gave 10 stars until everything that followed after with the bins was a huge cluster.
As for the 3 movers Serge, Max and Eric, very professional they arrived on time assessed the workload and inventory. It was a 7.5 hr move and I was super impressed by their energy and organizational skills, they truly made it look easy and seemed to take pride in the work that they do especially Serge and Max they are both powerhouses! We have moved a few times and this move although chaotic was less stressful thanks to Serge and Max they assembled everything and really all we now how to worry about is unpacking boxes.
Thanks again Serge, Max and Eric Miracle Moves should be very proud to have you as part of their team as your a good example of the value they provide and enhanced customer experience!
- Approximate cost of services:
- $1,560.00
- Company Response
Dear Bibi, we appreciate you taking time and sharing your experience with Miracle Movers. Thank you for your kind feedback on the moving crew, we are delighted to hear that your move went successfully, all the items delivered intact, the team was professional, and provided you with a stress free move.
This is upsetting to hear that you find our customer service lacking while your move was organized and executed successfully and professionally. Miracle Movers addressed your concern with receipt along with the apologies for the inconvenience. We wish you all the best in your new house.
Best regards,
Claims at Miracle Movers