Avalon Granite & Marble No Longer In Business

Extremely happy with the service, price, process and quality of work. Highly recommend you save time and go to Avalon first! Thanks for a job well done! We love our new kitchen,

I have been dealing with Avalon from their beginning and they have done lots of jobs for me and I have had only one complaint from one of my clients, and they took care of it immediately.
Service and installation is excellent… I would defiantly recommend to anyone whom asks..

The service provided by URI was excellent and moreover the quality of of the job was professional and not forgetting the price which is a main concern for everyone was definitely the best I got compared to the other quotes.
I would definitely recomend Avalon Granite to all my friends.
Good Job - Keep it up.

Avalon Granite is a wonderful company to deal with. They responded so quickly to our initial inquiry and provided their quote, then scheduled and completed the job on time and to our complete satisfaction. Everyone that works with the organization - including the template designer and all installers are knowledgeable,efficient and easy to deal with. They are service oriented, have a great product and are very responsive to customer needs. Highly recommended.

We wanted granite counter-tops in our washrooms instead of laminate. We went to Uri who was so helpful and found us great pieces at an excellent price. We are so excited!!

I was in a desperate need of a new kitchen countertop when I came across www.Avalongranite.com. The staff their where so helpful and polite, and the project went from start to finish without one glitch!

The where there for me every step of the way, and kept their word every step of the way, from the measuring appointment, to the installations timetables, everything went as planed.

My countertops looks amazing!!!

Thanks you Avalon Granite!!!

Sam

We hired Avalon Granite to replace our kitchen counter and our bathroom counter, we were happy with their prices and the sales person was pretty quick to respond to questions, so decided to go out to see the actual pieces in person. The person I began speaking with didn't work on weekends (which is the only time we could make it out there) and the person we booked an appointment with was busy with other customers, so a third employee assisted us. He was nice, but didn’t know at all what had been previously discussed/quoted, he also didn’t know which pieces we were there to look at or where they were. In the end we figured it out and decided to buy both the kitchen counter and the bathroom counter. At that point, I told the person we were meeting with that we were doing a bathroom renovation in the future and so we would need the kitchen counter top installed separately from bathroom countertop. I asked at this time if it would be an issue and were told it was fine. Then we were told that someone would be by to measure the countertop soon.

The person who was suppose to measure the countertop cancelled the day of the appointment though and then we were told that it was because our job wasn't big enough to warrant him coming out to our home.

In the end someone did come to measure, but we were told at that time that they would only come on one day to install both (even though we weren't ready for the bathroom countertop and we had been quoted both pieces individually including installation and told when we asked at our appointment that it was ok) so we ended up just asking them to drop off the bathroom vanity top when the kitchen countertop was installed and we had our bathroom contractor install the vanity top. To be fair they did say that they would come back if we paid for the countertop in full when the kitchen countertop was installed, however, given the issues we had run into, we didn’t feel comfortable paying the amount in full without having the product.

The day the installers came went well, they did a good job on the kitchen countertop and we like the way the stone looks. However when it came time to pay the bill there was another mix up and we were told we owed a substantial sum more than what we had agreed to, luckily a call to our initial contact cleared it up pretty quickly, but it was just another bump in the road with this company.

I think that perhaps if you were spending a lot more than we did, that the customer service would be better, but I can only speak to the experience we had. We're happy with the final product, which is why I have given a rating of 6, but there were no seams and the job was fairly straight forward, so if we were to do it over, I would hire another company with better customer service and lose the headaches we encountered along the way.

Avalon Granite replaced our kitchen counter top when we had to update the family home to sell it. Their quartz top was priced fairly & was in stock. Though they were very busy at the time, they still put a rush on our job so that we could get the house on the market and sold as quickly as possible (due to a death in the family).
Despite many unexpected complications, their very capable installers were still able to finish the job the same day, allowing the ceramic tile installers to stay on schedule as well. The entire staff was very helpful (especially Uri) & I would highly recommend the company to anyone in the GTA.

We were so disappointed with the work that this company did, especially after the great reviews on Homestars. The measurement was wrong, the seam was poorly done, and there was a flaw in the island countertop. Despite promises to redo, they kept putting us off until it became clear that it wasn't going to happen. The owners of the company are nice people and we trusted them to do a good job. We are quite sad because we've always made good choices of contractors and have been happy with other renovations.