Safari Plumbing Ltd.

Plumbing
Ottawa ON K2H 6C5
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Plumbing
Safari Plumbing Ltd.
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86%

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Reviews by rating (past 12 months)

Reviews for Safari Plumbing Ltd.

Average customer rating:
9 10 (74 reviews)

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Dan in
Dan in
1 review Ottawa, ON
10/10

Annual inspection

We have had previous work done by Safari techs with good results. Dan and Phillip carried out our annual inspection on time and in a friendly, proffesional manner. They wore their boot covers and ensured no mess was left. They answered our questions/concerns and made a minor adjustment to a tap. They are an asset to the COMPANY.

Approximate cost of services:
$0.00
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Company Response

Thank you Dan. I am happy to hear that no matter which tech arrives at your residence, they always leave you with no unanswered questions. I will pass on your praise to Dan and Phil.
Safari Plumbing Ltd.

Debra Rossman from Nepean
Debra Rossman from Nepean
9 reviews Ottawa, ON
10/10

annual home inspection

We pay a monthly fee to be part of the Diamond Club . As well as guaranteed speedy service should a crisis arise , this includes an annual inspection of all plumbing systems in our home. We are called by the Safari team yearly to schedule this service at our convenience. The technician goes through the whole house to make sure everything is running smoothly and takes the time to go over everything with us. I am pleased with this service. The technician is professional, on time and pleasant.

Approximate cost of services:
$0.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you Debra. We are grateful to have you as one of our Platinum Club members and we look forward to helping you with all your plumbing requirements for many years to come. David Sparling
Safari Plumbing Ltd.

Thuy Nguyen from Ottawa
Thuy Nguyen from Ottawa
3 reviews Ottawa, ON
10/10

Problem solved

Great guys. Thoughtful service. Conscious about financial concerns and very knowledgeable. The gentleman who came had a couple decades experience, his partner, Phil, was well studied and also very experienced. They explained every step and different options for troubleshooting the problem. Very helpful. No BS. I would definitely call them again for any other issues.

Approximate cost of services:
$600.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you Thuy. Dan and Phil were glad to have been able to help. They look forward to helping you in the future. David Sparling
Safari Plumbing Ltd.

Terence Willis in Ottawa
Terence Willis in Ottawa
1 review Ottawa, ON
10/10

Platinum Club Inspection

I recently had the yearly inspection carried out by Philip. He did a very professional job, was very friendly and knowledgeable and made some useful adjustments. Before leaving he offered some helpful suggestions which would improve the performance of the system.

Approximate cost of services:
$107.80
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Company Response

Thank you for your kind words Terence - we will be sure to pass them along to Phil. David Sparling
Safari Plumbing Ltd.

Norma in Ottawa
Norma in Ottawa
1 review Ottawa, ON
10/10

Kitchen drain not vented

I had a plumbing inspection done about one month ago by Terry & Philip. The major issue which they found was no vent on the kitchen drain which was releasing a gas by times. Being a concern as to if this might be an health issue I asked for an estimate and Terry came the next day. What I was quoted was very reasonable and he was available to do repair immediately so I asked him to go ahead. It was a very positive experience which in part was due to the friendliness, and the cleanliness once he was finished and the explanation of what he was doing. I have ever had a bad experience with Safari and would recommend them any time.

Approximate cost of services:
$200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Norma, we really appreciate you being one of our Platinum Club members and we love taking care of both you and your plumbing needs. We will be sure to pass your kind words along to Terry. David Sparling
Safari Plumbing Ltd.

Joan H in Ottawa
Joan H in Ottawa
1 review Ottawa, ON
10/10

Annual Inspection

Thanks to Bill for exceptional service this week. He came to do the annual inspection and identified a couple of areas that needed updating. His work was done in a timely , professional manner with no surprises!

Approximate cost of services:
$500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
0 of 1 people found this review helpful.
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Company Response

Hi Joan, we always love coming out to do your annual inspection. I'm glad Bill was able to identify and help update the areas immediately for you. David Sparling
Safari Plumbing Ltd.

Peter in Ottawa
Peter in Ottawa
1 review Ottawa, ON
10/10

Bathroom sink, faucet, and drain replacement

This is the 2nd time I've engaged Safari. The first time was a couple years ago to replace a sump pump and exit hose. That job was extremely well done, and it has been working flawlessly ever since. This time, I needed to replace a bathroom faucet and, upon closer examination, the drain pipe. We also replaced the sink while we were at it, and the shut-off values, since the old ones weren't shutting off the water completely. Again, I would highly recommend Safari for your plumbing needs. I would never call anyone else. Stephanie (in the office) is very courteous and prompt - they offered to come out the same day, but I wasn't available until the next day, so they came the next day. Terry & his apprentice Philip did the job flawlessly. A written estimate (with options) was presented before any work was done. The final price exactly matched the estimate. All the garbage, packaging, and old plumbing pieces were taken away. They take their shoes off when in your house. Both Terry & Philip were great workmen, they worked well together, and on top of that, they were both great guys. Very friendly & personable.

Approximate cost of services:
$1,500.00
0 of 1 people found this review helpful.
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Company Response

Thank you Peter. I will pass along your kind comments to Stephanie, Terry and Philip. David Sparling
Safari Plumbing Ltd.

Marc in Kanata
Marc in Kanata
1 review Ottawa, ON
6/10

Very expensive!!!

Our home had issues with hot water for the last few months. We were having trouble taking baths or showers. We decided to bite the bullet and call Safari Plumbing as we were very impressed by their online reviews. We were instructed that we needed a new mixing valve but unfortunately, they were not able to provide a quote. We decided to book them anyways mainly because of the great reviews. They came to our house and were very professional. They told me it would cost 399$ plus the service call plus taxes which came to about 500$. This amount seemed crazy to me but unfortunately, we were unable to take another day off work to get another plumber in. We decided to have them fix the valve anyway and they were done in less than an hour. If it weren't for the price, they would definitely get a 10 in my books. I'm all for paying for quality service but paying 500$ for a job that took less than an hour with a part that costs 65$ in store just seems ridiculous.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Company Response

I am sorry you feel that $399 is an excessive price to pay to cut out and replace the old mixing valve above your hot water tank with a new one. We have actually called other plumbing companies in Ottawa and price shopped that particular work and the price that you paid is the going rate for the quality of work that you received. I wish I could reduce my rates by half and win your approval but I would soon be unable to stand behind the warranty that I have provided you and also the warranties I have provided to my other clients. I hope you give us another chance to prove that we are worth the money that we charge and I would be willing to provide you with a $50 gift certificate with no expiry date towards that future work. Please call me at 613-224-6335 and I will send you the certificate. David Sparling
Safari Plumbing Ltd.

teckles in Cambridge
teckles in Cambridge
1 review Ottawa, ON
10/10

General Maintenance

I have used Safari plumbing for over 30 years. It's a family owned business and the quality of their service is 2nd to none. They are knowledgeable, fair, and always let you know beforehand what work they will do to fix the problem and what their cost will be.

Approximate cost of services:
$600.00
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Company Response

Thank you for the review and best of luck in the new home. Please keep our name handy for future consideration as we appreciate great clients such as yourself. David Sparling
Safari Plumbing Ltd.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Great work on Old pipes from the 50's

We have a house form 1952 with cast iron pipes. they are incased in concrete in the Floor so needless to say, we need them working. Safari came out and not only snaked them so they would work better but ran a camera down them to show us, and them, if there were any issues. Great service, great work. David and Terry and the Office staff are fantastic!

Approximate cost of services:
$1,450.00
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Company Response

I am glad Terry was able to get your drains working again. Old cast iron pipes can be tricky if you lack the experience to deal with them. Terry has plenty of experience with old piping and is one of the best plumbers around. David Sparling
Safari Plumbing Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Safari Plumbing Ltd.

It’s a jungle out there! Finding a good plumber isn’t easy. All you want is a qualified, competent professional. Yet finding one can be so difficult! Add to that the pressure of making a decision in a hurry—after all, you probably call a plumber only in an emergency, right?—and the ...
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