- Approximate cost of services:
- $0.00
Oakville move from One condo to another
Hi Jeff,
First of all the elevator on Old Mill Rd. was not available to us. It was booked by Campbell who will be only too happy to verify this. You told our crew you had already given your MC card number for payment..which you obviously didn't. There was no problem until you decided you were not paying your bill.at the end of the move to which you had previously agreed to do with Master Card.Then I heard you cursing and swearing at our crew and literally pushed them physically out the door.. This verbal and physical abuse by you is not acceptable and assault charges should be laid against you. You refused to negotiate with me and also swore at me. For some reason you seem to think the crew and Earth Star do not deserve to be paid at all. There is nor reason at all for this. Your move is complete regardless of the parking situation and the small ammount of damage caused when one of our movers slipped off the stairs going to the loft. You also screamed about the fact you wanted to go to a concert. I tried to call you several times and you refused to answer. I have spoken to you this morning asking for at least a minimum move Of $356. plus tax totaling $402.28. This would at least cover the fuel and the crews wages. Yes the driver did get lost, yes he was an hour late, for which you were not charged. The parking situation could not be helped and was not our fault. The truck had to be loaded from the side door. Also the building has informed us there is no problem in the overtime needed to use the elevator..due to the fact it was already in use by the other mover,who were running late.
Please reconsider. Thank you,
Linda
THIS IS ACLASSIC CASE OF NOT REALIZING HOW MUCH YOU HAVE TO MOVE. WE WOULD HAVE BEEN MORE THAN WILLING TO SEND ANOTHER TRUCK IF WE KNEW IN ADVANCE IT WOULD BE REQUIRED. WE WERE TOLD THIS WAS A STAGED AND "DECLUTTERED" THREE BEDROOM HOUSE WITH JUST THE NORMAL AMMOUNT OF BOXES, DISHES, SMALLER ITEMS, CLOTHES ETC. EXTRA CONTENTS WERE TO BE REMOVED BY THE CUSTOMER HIMSELF.THIS 5 TON 26FT. BOX TRUCK IS PLENTY ADEQUATE FOR AN AVERAGE THREE BEDROOM HOME. THE CREW WORKED VERY DILIGENTLY TRYING VERY HARD TO FIT EVERYTHING ON THE TRUCK, HOWEVER AS THE CUSTOMER STATED ANOTHER 14FT. WAS REQUIRED.WE ALWAYS TRY TO GIVE AS ACCURATE ESTIMATES AS POSSIBLE BASED ON THE INFORMATION THAT IS GIVEN AND WORK VERY HARD TO MAINTAIN OUR EXCELLENT REPUTATION AND CUSTOMER SERVICE.