Earth Star Movers

Moving & Storage
Woodbridge ON L4L9B9
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HomeStars
Moving & Storage
Earth Star Movers
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67%

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Reviews for Earth Star Movers

Average customer rating:
8.3 10 (52 reviews)

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DW  York On
DW York On
2 reviews Toronto, ON
10/10

Move

Earthstar mover's three man crew arrived on time and were very polite and helpful during the entire move. They demonstrated outstanding professionalism and confidence knowing exactly what had to be done and the best way to do it. They were very careful to ensure that all items were properly wrapped and tied down to avoid any possible damage. I would recommend this company to anyone looking for a local or long distance mover.

Approximate cost of services:
$800.00
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bknbtz4@rogers.com
B. 4.
1 review Markham, ON
4/10

moving company

The company states the following "Here is a list of our services.
* We provide professional quilted blankets to protect your belongings.
* We supply floor runners to protect carpets, hardwood and tiled floors. (They did not protect my floors)
* We will blanket and strap all the furniture and shrink-wrap when necessary. We are Earth Star Movers. "We move Heaven N' Earth".
We are a family owned company with down-home values. (When I followed up with an email showing with digital pictures the damage done to my diningroom suite there was zero response or follow up.)(For a family business with so called values I would have expected a response.)(Due to circumstances there was a delay in contacting me and at present a resolution is being worked on ie repairs) We strive to make each and every moving day as stress free as possible for our customers. We take great pride in providing prompt professional service with two, three or four of the best men in the business with experience that can only come from many years of service. We offer competitive rates,excellent references and of course we are fullly insured. The following is the list of damage to my furniture 1)two four inch scratches on the diningroom table, 2) two chunks out of the top of the china cabinet and 3) a chunk out of the top drawer in the china cabinet.

Approximate cost of services:
$315.00
1 of 1 people found this review helpful.
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Company Response

This Lady called wanting her second hand dining room suite picked up from a local apt. bldg. and delivered to her home.However she did not want to pay for a minimum move nor buy any insurance.
We agrred to deliver for a flat small delivery fee.even though it was the end of the month and we were busy.
It was dissassembled and dollied down the hall being closely watched by the bldg. custodian. When the truck arrived at her house she was waiting by the garage and watched the crew unstrap and remove the blankets.
The drawers were removed and carried in the house, the table was re assembled on the carpet and the china cabinet was placed exactly where she wanted it. The crew then picked up the buffet and hutch while she applied a number of felt pads to protect her floors.
THE CREW DID NOT DAMAGE OR MISHANDLE HER FURNITURE IN ANY WAY. Three more members of the household daughter, boyfreind and husband also looked over the furniture after it was set up and complimented her on her purchase. This begs the question of course where were the new damages then? She then thanked the crew for a job well done and sent them on their way.
Since then she has manged to post two "bad" reveiws on Home Stars one being removed due to company complaints, knowing full well we had already agreed to help pay for these so called damages. This furniture was used and compromised to be-gin with. We DO CARE about our customers and try very hard to always be honest anf fair!

Nancy in Barrie,Ont
Nancy in Barrie,Ont
1 review Angus, ON
10/10

Move from Barrie to Toronto

...I HIGHLY RECOMMEND EARTH STAR MOVERS,I HAVE MADE NUMEROUS MOVERS OVER THE YEARS AND I MUST SAY THIS HAS BEEN ONE OF THE SMOOTHEST.
THEY ARRIVED ON TIME,THEY WERE VERY POLITE AND EXTREMELY EFFICIENT,THEY BLANKET WRAPPED ALL MY FURNITURE AND MOVE IT ALL WITH CARE.
NO SURPRISES WHATSOEVER,AS IT SHOULD BE.
I WOULD RECOMMEND EARTH MOVERS TO ANYONE,THEY WERE THE BEST.
NANCY

Approximate cost of services:
$950.00
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avenger
avenger
1 review Toronto, ON
0/10

moving from a place to another

we hired them to move us literally a couple of blocks. to begin with, they were 3 hours late!! there were supposed to be 2 movers and 1 packer but no packers. they took 3 1/2 hours to pack only half of the furniture so we lost are slot with the condo we were moving to.
then they went back to get the rest of the furniture they didn't pack the first time. they left the truck in the building and went for dinner. by then they had tossed back a couple! Very professional! the driver parked on the wrong side of the road and was told off by the police. then he got pissed and refused to move the rest of the furniture. he left some furniture in the lobby, some in the elevator and some in front of my apartment. his buddy talked to him and he started to help again but started swearing left and right while moving which was very embarrassing to me! then after a while he up and left!!!!!!!!! they both left the truck with all my stuff in it and left without saying a word. even the manager of the company didn't even know where they were, not that she was any more helpful. they had to bring another driver to drive off the truck to the yard at 11pm. this was however not the end of this absolutely horrifying experience! I arranged with the condo so they can come at 8:30pm to deliver. I called them in the morning and the horrible woman who kept answering the phone said they would. long story short, they didn't make it at 8:30 because they were on another job miles and niles away with the truck that had my stuff on it. I finally had to rent a storage room for a month for another $300!! since we missed out slot for a second time. then they were supposed to be there by 8:30am the next day to drop everything at the storage. they didn't show up until 9:20!!!!! and then to my huge surprise they said they are not going to move anything until we pay. CAN YOU BELIEVE THE AUDACITY OF THESE PEOPLE??? anyhow to end this absolutely horrible and disgusting nightmare, we had to pay them to get our stuff. now I am getting another mover company to move me!!!!!
THIS COMPANY SUCKS!!! if you want a move you can write about in papers, then book them. the woman on the phone who I guess is the manager of this company is the most unreasonable, customer unfriendly, terrible person to deal with! Oh I forgot to mention they also damaged my furniture when moving. I have pictures!!!
They must close!

Approximate cost of services:
$900.00
What could this company do to improve their services?
No room for improvement. They must close their business.
Any advice to offer fellow homeowners facing a similar project?
DO NOT, I REPEAT, DO NOT BOOK THIS HORRIBLE COMPANY!
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Company Response

TO THE AVENGER... FROM THE AVENGEE.
There are two sides to this "fairy tale".
1. You did not book or pay for this move. Your freind the Good Dr. did.
The good Dr. also tipped our movers $90. for a job well done when he finally came on the premises, which made you very angry.
2. There was two men booked to move and pack
this one bedroom plus den. When the movers were almost loaded you informed them there was a second pick up in another apt. building, to leave this job and proceed to next pick up. This took another two hours of haggling over the elevator which was not booked and another two hours of moving furniture up and down the elevator. Meanwhile our drivers were insulted and sworn at continuously by other tenants fighting over the elevator.
3. Then we had to go back to the first pick up address to finish loading.
4. Therefore the elevator at the drop off address was given to someone else.
5. Our movers waited and waited very late trying to talk the building manager in to letting them unload after hours if they were very quiet as we needed this truck for the next morning...to no avail.
6.If in fact the driver was told off by the police, why did the officer not notice the driver had "tossed back a couple" or did he toss back a couple himself? Another fairy-tale.
8. The bill came to $711. including Gst for 12 hours of moving for the first day and three hours the next day and storing your belongings overnight.
9.We instructed our driver to collect before unloading due to the fact The Avenger did not want to pay one cent for this move. In fact he wanted to have everything taken back to the first pick up address and wanted us to pay one more months rent.
10.Being your furniture came right off the truck and straight into storage how could you possibly have pictures of damaged furniture?
11. Our copany offered to move everything back out from storage to your new apart. free but you refused.

Final Chapter....You were every movers worst nightmare and should keep your personal problems to yourself.
We did the very best that we could under these circumstances.

Dino
Dino
3 reviews Mississauga, ON

First Review

10/10

Same Day Sale and Close

We asked several companies to quote on our move but this company followed up, answered all my questions and really worked with me to offer the best price but also the lowest price point.

Approximate cost of services:
$700.00
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