La Vie Furniture

Furniture
Toronto ON M6A 2W1
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91%(6 reviews)
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Furniture
La Vie Furniture
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57%

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Reviews for La Vie Furniture

Average customer rating:
8 10 (85 reviews)

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Calgary
Calgary
1 review Calgary, AB
10/10

Moved to a new house

We live in Calgary and found it next to impossible to find nice modern looking furniture. We came across this store on-line and dealt with Jack Peng the entire time. He was extremely helpful and quick in providing information, prices and suggestions.
We were originally concerned about ordering so much on-line as we didn't know the company or how the furniture would show up and in what condition.
Everything went 100% smooth and Jack kept in constant communication. They also had everything shipped to their store first to ensure nothing was damaged and then repacked it to ship to Calgary.
With spring coming we are now talking to Jack for patio furniture.

Approximate cost of services:
$15.00
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Laura
Laura
9 reviews Richmond Hill, ON
0/10

La Vie furniture quality is CRAP

I bought a leather sofa and recliner. The first recliner was broken when we got it home and unpacked it. We had to return it and they gave us a new one. Within a few months (4) that was broken (cannot use the side handle to close or open it. The plastic protective cover was sewed into the leather making it impossible to take off (believe me we tried!). The sofa has warn rips at the top (how we got it) but didn't notice it til a week later and they will not fix it. After using the sofa for 6 months the seat cushion is completely flat and cannot be re-stuffed cause it's doesn't come off.

We also bought a glass coffee table from them but it has issues and after waiting for 4 weeks for someone to come look at it, they saw that we were right and it was impossible to assemble. They took it back and gave us a new one but that one had scratch marks all over it so we did not take it from the warehouse.

I would not recommend buying ANYTHING from them. Everything we have from them now is junk and we only had them for 6 months. I should add that we only use the furniture 3-4 times a week and do not have children or pets to add to the wear on the furniture.

Never again will I buy from them!

Approximate cost of services:
$3,000.00
3 of 5 people found this review helpful.
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Company Response

This is Jason and I am store manager in North York location. All story has two side and I would like to express our side of story.

1. We did perform the reasonable care in this case: Even though I can't locate the sales contract in our database and I can't find out whether this customer did purchase from us or not but according to the customer, we replaced furniture two times as soon as we received a complaint from a customer. I don't want to say we offer the best best customer service in the industry but at least I know we do take seriously on every single customer complaint. As a retail merchant between our supplier and our customer, we will do our best to make sure all customers will receive reasonable care.

2. Floor model sale and final sale: I do remember a particular customer who ordered similar items in our Scarborough location and I can't verify whether this review is from this customer but the fact for that case is the customer ordered a clearance sale which he agreed to take display model as is and he complained back to us after couple of months about scratches and we did offer him another floor model. Clearance sale means discount price and we don't have any profit margin to cover further customer service.

3. Usage of recliners: According to this review, the problem is from the arm or side of the reclining seats. Because our reclining chair's arms are attached to the seat which will recline with the seat and there are no supporting legs for the arms. IT IS NOT DESIGNED FOR SEATING. If customer seats on the arms of the reclining seats, it will result in arm bend toward the seating area. If a customer complains to us for this issue after usage, for the first time, normally we will replace a new one or fix that one for free for the customer because we understand customer may not notice the arm is not designed for seating. But this is not a manufacture defeat issue and it is way it is designed. By replacing a recliner in this case can be a proof that we care about our customer and we want them to "win" to make them happy.

As member of management team, it is very sad to see someone is posting a bad review against us even though we are trying very hard to please all our customers. Furniture will have to be used and maintained a way it is designed. Recliner's arm is for supporting the arms not human weight. We can't control how people will use the furniture we sold but we will what we can to solve all possible problems.

Jason
La Vie North York

Alex K in Richmond hill
Alex K in Richmond hill
1 review RICHMOND HILL, ON
0/10

Sectional sofa

Ordered a LEATHER sofa, product was received with only 30% leather. Ask the sales man. He said he did explained the product won't be fully leather. This was not true. He never did. In addition, no mention in the contract. refuse to do anything. Customer be aware.

Approximate cost of services:
$1,600.00
4 of 4 people found this review helpful.
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Company Response

This is Jason from La Vie Furniture. As one of our specialists, we let customer to choose what material they want for their couches according to their own budget. For a couch, it can be from 500$ to 3500$ depending on the material. In this particular review, customer states that his couch only has 30% leather and our staff didn't tell him whether it is full leather or not. This is not true. If you are really our customer, please contact us to verify that because for my understanding, there will be documents which is signed by our customer and our staff are our sales contract and sofa purchasing agreement. They both state what material you chosen. If it does say that your couch will be in full leather and you receive a not full leather couch, then I will be very happy to fix this issue for you. But according to the sales amount you listed, a sofa set for 1600$, it should be in leather match ( definition: where ever touches your skin at seating and front are top grade cow leather, back and side will be imitation leather. )

We all know the raw material prices went up big time and if a full leather set for 1600$, either it is close out sale or a lie because this figure won't even close to its landed price.

But anyway, what I would like to say here is
1. We care about our customers and reviews and we will respond every one of customer service claim and review.
2. We will provide reasonable care as much as we can.

To Alex, I apologize for your bad experience and please feel free to contact us to solve this issue.

Tina in Mississauga
Tina in Mississauga
2 reviews Mississauga, ON
10/10

bedroom set

I was referred by my colleague at our clinic and I am glad that she mentioned la vie furniture to me. After days shopping around, I bought a platform bedroom set from la vie furniture few days ago. Everything are very good. delivery is on time, set up staff are friendly and professional. it took them a while to finish set up and I am very happy for the overall buying experience. I would like to thank Collen who is the delivery guy. It is very nice of him to help move my mom into the car. ( she on wheelchair. )

Approximate cost of services:
$2,300.00
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Vicent in Richmond hill
Vicent in Richmond hill
1 review RICHMOND HILL, ON
10/10

Custom make sofa, Great service

My name is Vicent, finally i have a chance to write a review to thanks La Vie Furniture gave me such a good shopping experience.
I saw La Vie's ads on Kijiji and i found a nice sectional sofa that i really like a lot. So, i went to their store, i talked to a very nice sales person, after i gave them my room dimension, they decided to custom make the sofa which i like according to my room size. And i can choose the colour that i like.
After around two monthes waiting, their delivery team delivered my beautiful sectional sofa to my living room and open package and set up everything for me.
Also, they told how to maintain a real leather sofa, my whole love this sofa a lot and i will refer all my friends go to this furniture store.

Approximate cost of services:
$2,000.00
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Cecilia in North york
Cecilia in North york
1 review NORTH YORK, ON
10/10

what i feel about La vie

I made a sofa purchase from there, sectional black leather, and dinning room set with 6 chairs, bedroom for me and guest room.

I spent more than $6000, when I saw these feedbacks; I personally think it is unfair to such a good company. Here is store I experienced.

My sofa needs change color, as sale told us it will take around 6-8 weeks, I understand it, and not rush anyway, because I need time to clean and renovate new home. I would like to say I had a lot help from these sale people, they are very friendly, they are not like Bricks or Lions furniture company, they treat me as a real customer, gave me a lot helps, and explain to me how to buy a good quality sofa, I never heard these from other company, Bricks sale only tell me this is new design, good leather, balalalala…even I do not know what kind of leather I purchased, but I learned boned leather, full grade leather, etc from these sale people. I like their sales service.

When I get my dinning set, after installate whole set, I found there is a very tiny scratch on side of frame, be honestly, I am a person looking for prefect, you can call me a picky person, and think about I spent a lot money in this company, I ask them exchange for me, be honestly, I just try, I do not have big hope they can change for me, even my boyfriend laugh at me after, because he think it is impossible to change because this tiny scratch as nail mark, but after delivery guys called their head office to report what I concern, la vie just says will exchange for me right away without any doubt, and driver explain to me to use this for now, and they will change for me later but with new schedule. I purchased furniture before, this is not my first time to shopping furniture, I know normally will take long time after they say like this, but la vie just made exchange schedule with me after 2 hours, their floor sales just called me, this is very fast, I can not believe this, I know this industry very well, because I always take look feedback first, as people buy things from Ebay, and my friend bought furniture from other company, always tell me how bad service other company offer, it is really surprise me. After 2 days, exactly only 1 half days, they exchanged a new one, I am happy with it. Really, and I am also satisfy with my sofa, these are exactly what I expected, even looks like I buy from high-end store, because my friend think I spent a lot money for the sofa, hahaha..

Anyway, I would like this is one of good companies I ever experience, I highly recommend them, responsibility and best customer service will bring customer, exactly as they promise from website. Hope you enjoy your shopping.

Approximate cost of services:
$7,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about La Vie Furniture

We are a modern furniture retail store base in Toronto, in both traditional and contemporary styles at rock-bottom prices that are often below wholesale. La Vie Furniture is a brand and a retail branch of GH Furniture, Inc which is an International Furniture Importer, Producer and Wholesaler. As one of ...
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