Mandarin Heating & Cooling Inc.

They installed a new heat pump(Tosot 5 ton) to my house last August 2023 and they did quite well at that time. And I got the message on my thermostat (a new one also installed by them) in March 2024 saying " It is time to have your HVAC system inspected". So I called them numerous times(and left voice messages), sent text messages, emails but NO RESPONSE at all until now.

Does poor installs then charges "labour costs" to come back and fix their errors a few months later.

Also charges for problem diagnosis but they don't actually find nor fix the problem. Water boiler company tells them to check the CO2 levels. But the owner says they lack tools to check the CO2 levels so they wont help anymore despite us already paying them.

Service is good, price is reasonable. Brian and Leo came on time during two visits separately. Nice people, dependable. I highly recommend this company.

Brian's company installed a complete HVAC system in my house renovation in 2018, including new furnace and HWT and all the ducting and exhausting systems.
A few weeks ago I began to smell gas in my mechanical room and called Enbridge to inspect that. The inspector found a gas leaking from the gas controller of the the HWT. He then shut off the gas supply valve leading to the HWT and required that the controller be replaced.
Since this was part of Brian's installations I called and texted Brian many times, informing him about this emergency situation and the fact that I have no hot water in the house.
Its been weeks since then and I never heard back from Brian.
Cant be less reliable than that.
Buyer be ware!!!

Outstanding service, great pricing, and Brian made sure the right model was installed and working well. All done over 10 days ago, no issues.

Highly recommend this company for prompt great service and responses in a timely manner.

My old hot water tank wasn't leaking but my insurance company required replacement as it was more than 12 years old. Brian and his team were very responsive, quick and professional throughout the quotation and installation process. I highly recommend their services.

I got recommended by a friend. Brian was very responsive and answered all my questions. His team came the next day to install and remove old AC. They did a great job and Brian gave me a good price as well.

Called and spoke to Brian on Saturday for a quote and was impressed with his straight and helpful answers in helping me choosing a new AC. I decided to have his company to replace my old AC. He sent a crew and had the job done on Monday, no delay, no fuss and at a reasonable price. The crew of two were courteous, they worked professionally and quickly to complete the work in three hours. They removed the old unit and installed the new one I picked. While ensured everything works properly.

My family is very satisfied with the work done by Brian (Markham) and his team. They are honest and friendly. Brian would provide us various options that best suit our heating and cooling needs, most importantly reasonable pricing. No pressure and we were given all time to consider all options. His team replaced our furnace last year and we are getting our new AC from them this week. Truly appreciate the team's workmanship and service. Will definitely recommend them to others.

Thank you for your service, Brian and team.

I had a high effiency hot water tank heater installed at my house by Mandarin Heating and Cooling Inc.

The vent pipe was installed resting on the floor joist and Ductwork. Since we moved into the house we notice noises in the ductwork that were not normal. I reached out to Brian and mentioned how I was unhappy with the work completed.

Also, the vent pipe on the exterior was installed with recycle fitting without a screen.

The work is still pending to be fixed since Feb 2018.