I received an e-mail that one of our glassbreak detectors had a low battery. I did not know how to open the glassbreak detector so I called New Age Security's customer service line requesting to speak with a technician and they were able to assist me right away. When I was calling them for assistance, I received a phone call from another New Age Security employee asking me if everything is alright because someone is tampering with the glassbreak detector. I advised him that it was myself trying to replace the battery and gave him my name and the pass code. I was able to open the glassbreak detector and replace the battery without any problems. I appreciated both employees help, efficiency and kindness.
- Approximate cost of services:
- $0.00
- Company Response
Here at New Age we strive to exemplify our best business practices by going the extra mile and servicing our customers to the best we can. We want to make sure that security comes first. Hence, the reason that a low battery is taken very seriously.