Ontario Energy Source

I purchased a Rinnai 94i water heater from Ontario Energy Source which was installed in December 2013. During that winter, the unit kept generating an error code 10 and shutting down. This unit was not installed according to the manufacturer’s guidelines.
The air intake for the water heater was placed too close to the existing furnace air exhaust. This was confirmed by the manufacturer Rinnai, the air intake for the water heater should have been no less than 12 inches apart from the furnace air exhaust and the Ontario Energy Source had installed only 2 inches apart. The warm moist air from the furnace exhaust would condense in the air intake for the water heater and the resulting ice build- up would cause the unit to malfunction. That winter I had to make numerous trips outside to manually remove the ice in order to get the unit to work otherwise my family would have no hot water. I forwarded my correspondence with Rinnai to Ontario Energy Source and Ray agreed to separate the pipes from one another. In August 2014, he directed his technician to put an extension and elbow on the air exhaust and direct it away from the air intake of the water heater. The air flow from the furnace exhaust was directed towards my brick wall. I told him that this was not to my expectation and the job was unsatisfactory. Ray said that the company was not going to spend any more time on the matter and he had followed the manufacturer’s protocol.
Last winter, the warm moist air from the furnace pipe that Ontario Energy Source moved to face the brick wall caused it to freeze and this resulted in damage to my bricks. I have forwarded pictures and called Ontario Energy Source on several occasions and have yet to receive a response. Does anybody know what other steps I can take to have Ontario Energy Source acknowledge their faulty workmanship and resolve this issue before further damage occurs?
Respectfully,
Rojan

We had this unit installed to replace a previous piece of Navien garbage - a heatbox - which was only a few years old. The installation cost much more than expected, there was no meaningful warranty service (the technicians seemed overworked and stumped); Ray blamed our issues on our existing piping and we had to involve many others.
my advice: stay away from that company and from Navien entirely and be careful about other tankless claims.

This is my second review for this company my frist is "wouldnt recommend this company" Mar 2 2012 which was for the initial install of the unit and though Ray seems to write only to provide excuses to the technicians workmanship. The pipes in my home had absolutely nothing to do with the poor quality of the job. They didn't even install a valve to drain out the rads. Which leads me to the service of today which lasted about 4 hours. The unit was providing hot water to taps but not heating the rads. The tech told us it was some kind of sensor inside the unit which broke due to a power outage that happened Saturday (though the big power outages we had over Christmas and several during the summer had no effect) and my paperwork says they changed a 3 way valve. Secondly the technician scribbled a bunch of numbers in peppermint marker over the large plywood that runs along the wall where the unit is located (the writing matches the paperwork as a side note). I don't care if these were the winning lottery numbers, you do not write on someone else's property... but I'm sure there will be a response of excuse to this review as I can see there's one to all the negative reviews.

I called Ray to provide a quote for a house I own in Hamilton. We agreed on the price and repairs were reluctantly paid for, because we are people that don't like a fight or to withhold a debt. After the repairs were done, I was in awe at the rediculous workmanship on the ductwork fittings of the furnace which was amateurish at best. We had to call Ray to view the air conditioning line in front of a window... No pride in their work. Whether it was a subtrade or not I will NEVER call them again, not even for warranty work. I want nothing to do with these guys. Don't try to explain Ray, your company is bush-league!

Had a Navien tankless water heater that was leaking. Ray, the technician was very courteous, new his stuff and repaired the unit quickly - no fuss, no muss. The overall experience, from the initial point of contact to problem resolution was a pleasant experience. Hope I don't need to make another call, but I know now who I will call.

We needed a service for our tankless water heater. Ontario Energy Source were very quick to set up a date, next day and the service was carried out in an efficient manner. Vahid was very knowledgeable and answered any questions I had. We had not been left an instruction manual for as we were the second owners of the home, Vahid had one in his van and was more than happy to let us have it.

We've had a Goodman furnace and ac installed by ontario energy source two years ago. Every year they inspect and clean the furnace. We purchase new filters from them every time. They are in line with purchasing them from the manufacturer, but they deliver. Ray also came back to adjust the blower motor to meet our needs. Great service and great people. I also recommended them to my co-worker who had a humidifier installed. All is good.