This is my second review for this company my frist is "wouldnt recommend this company" Mar 2 2012 which was for the initial install of the unit and though Ray seems to write only to provide excuses to the technicians workmanship. The pipes in my home had absolutely nothing to do with the poor quality of the job. They didn't even install a valve to drain out the rads. Which leads me to the service of today which lasted about 4 hours. The unit was providing hot water to taps but not heating the rads. The tech told us it was some kind of sensor inside the unit which broke due to a power outage that happened Saturday (though the big power outages we had over Christmas and several during the summer had no effect) and my paperwork says they changed a 3 way valve. Secondly the technician scribbled a bunch of numbers in peppermint marker over the large plywood that runs along the wall where the unit is located (the writing matches the paperwork as a side note). I don't care if these were the winning lottery numbers, you do not write on someone else's property... but I'm sure there will be a response of excuse to this review as I can see there's one to all the negative reviews.
- Approximate cost of services:
- $483.07
- Company Response
Dear customer,
The unit that you purchased from us has been working for the past year. As soon as we got a phone call from you, we sent out one of our tech guys to take a look at your unit. As per as the Navien support line, we changed one of the parts that was not working in your unit. We have been giving you good service from the first day of the purchase. We just wanted to let you know that as a company, we provide best customer service for our customers. We provide the part that we changed in your unit from our own stock, usually it takes about 3 business day for that part to be sent out from States. Because you are our valued customer, we used our own part in order to have your unit back on as soon as possible.
I believe as a company we do our best to take care of our customers. If you have further questions or concerns please contact our head office, we will be more than happy to take care of you.
Regards,
Ray