Ace Plumbing

Very small job - very expensive cost. Was out of town and a family member hired them. When i returned they refused to give me a credit as i had found 3 other companies who gave a quote proving they had overcharged. thanks.

Our renters called them to have our hot water tank checked the tech came gave us a diagnosis and and estimate to replace it. We called them the next day to discuss the estimate & book an install and the lady who answers the phone is not able to do this (after a very long spiel about their happy today guarantee just upon answering the phone ) and has to have the GM call us back (that afternoon)... Umm ok. We wait, no call. We call again, oh he's not in he'll call us back, that afternoon, but the woman says well while I have you on the phone lets get your credit card # on file, WHAT? NO WAY I haven't agreed to anything yet let's wait till we actually get this booked at least..... Again No call.back. We ended up checking out a couple extra places and got something booked and installed (cheaper than their estimated "DEAL" ) before ACE ever called us back this time we weren't available to get the call unfortunately because I would have given them this same review. Their customer service is BRUTAL

Do Not Use This Company!
I phoned Ace to replace a hot water tank. It had been a number of years since I had had to replace a tank, and I was a bit shocked when told the price-- $1540.35, but I authorized the payment. The representative also tried to push a "Membership", but I declined. The warranty was for 6 years parts and labour.A week later my second tank started leaking, and I tried another plumbing company. The plumber came right out, and immediately smelled gas in the furnace room where my tanks are. He noticed that the bolt wasn't fastened properly on the first tank and tightened everything. He told me there could have been an explosion, so I was actually very grateful that my second tank failed so soon after the first. The charge for the second tank was $798 inclusive. The warranty-- 10 years-Tank, 6 years -Parts, 2 years-Labour. When I phoned the owner of Ace to complain about the price difference and the imperfectly installed first tank, he was extremely verbally abusive and defensive, and in an email insisted his warranty was better. I tried to explain to him that the major cost is in the tank, and so I thought the second plumbing company's warranty was better, but he did not respond. Basically the customer pays for 2 hot water tanks up front if they have Ace install one, you be the judge. I do not consider this a warranty. Dealing with Ace was a very bad experience, financially and emotionally. This is my first review about anything I have purchased, but I felt it was in the public interest to document my story.

Assuming they charged by the hour, they sent a 'technician' a day late with a pocket full of surprises. The guy, who claimed to be a plumber, looked the job over, and decided he would have to climb a ladder for a few minutes and that required that he add $250.00 to the estimate. Because I needed to have the work done quickly, replacement of a couple of feet of leaking plastic tubing, cost me $700.00. The work took him almost an hour. Don't ever call ACE PLUMBING! They are crooks. But they are members in good standing of the BBB. So, I want my money back! Ha, ha ha.

Our 4 year old tankless hot water boiler was showing signs of a leak, which was confirmed by the plumber on arrival. $79 call out fee seemed reasonable. Flat rate charges for repairs. Ours didn't exactly fit the schedule for work being required, so he had to "pick the most appropriate" off the list. No parts required, just removing the pipe, cleaning the parts, resealing and replacing. $577 total with tax. Took less than 2 hours of work. I went with this company because I've met the owner personally in an unrelated situation and felt I could trust his employees to do a proper job. The technician/plumber was super helpful and friendly and the job seems to have been done well. The price stings though, and I can't help but feel that nearly $300/hr is a little too steep. I would hesitate to call on this company again, especially for a small job (though I wasn't sure it would be small at the time!).

We had an issue with the garburator - it was plugged and we had company coming for dinner. They came quickly and had to take the garburator apart and got everything up and running before our company arrived.

Ace wanted to charge us $600.00 to snake a drain; $200.00 just to show up on the weekend (we were never told this on the phone). We ended up solving the clog with Drano. NEVER AGAIN! Their prices are astronomical compared to their competitors.

I called Ace Plumbing for an emergency furnace repair when I couldn't get anyone else to come out on short notice. They explained that it would be $79 for the service call, but that all parts and labour would be extra. After an examination of my furnace, Greg came up with an estimate of over $1700 (slightly cheaper if I bought the membership). Greg said it could possibly be one or two things that could be wrong with the furnace, but he couldn't guarantee me which part needed to be replaced. I explained to him that I could discuss with my husband then get back to him. I then called Atco Gas (which I should've done in the first place). They were at my home within two hours, and fixed my furnace with a simple $85.00 part. No charge for the service call, and no sales pitch to try and make costly and unnecessary repairs. Never would I contact Ace Plumbing again. They are extortionists who are only trying to get more money out of their customers.

total misrepresentation. told 79.oo service call fee for a backed up sewer would include diagnosis of problem but on arrival , was told diagnosis was 700.oo plus. avoid this firm.

Needed simple bathroom faucet replaced. Committed to $79 show up fee. Quote was for $554 even though faucet only worth $30. Manager refused to explain how quote arrived at except to say it was based on a national price list. That means $500/hour