The initial appointment did not take place as planned, due to the rep running late, normally, I would not consider rescheduling, but he must have caught me on a good day, so I did, and got another rep Sean, who came and quoted.
The quote was middle of the road, but what impressed me was the professional, but laid back style, which I liked, and he did not make the mistake of trying to sell to me with fancy colorful brochures, he answered questions fully and clearly, and it was a non-pressurized sales talk.
Adam and his installation team were excellent, arrived on time, carrying out a clean and efficient installation. They took great care covering walkways to remove the old furnace and bring in the new, and this was after they were told the carpet was due to be cleaned.
There was a slight problem with the setup of my system, which could not have been foreseen and it was agreed that someone would return at a later date to rectify this, it did not affect the immediate working of the system. I put the boxing gloves on prepared for a tough fight, a contractor returning to finish a job is not a common thing, however, they contacted me, so they could come and finish the job and did so without me having to chase them.
Marnie, Sean and the office team were great with the after sales check-in making sure I knew to register the system for warranty and for relevant OPA refund claims.
As great as they were I would prefer not to have them back anytime soon (smile), but all-told, from a simple flyer I found a great company to install my furnace and I would certainly recommend them to my mother, and if I do that, you know they are good so to anyone looking for a furnace or AC, save time contact them first.
Best decision I made!!
- Approximate cost of services:
- $6,500.00
- Any advice to offer fellow homeowners facing a similar project?
- Call them first!