Drytech Construction Inc.

Paid for replacing my roof an gutters. Gutters are now leaking. Brought in a different contractor and he told me that the Gutters are ORIGINAL!

Tried calling them and am told they are out of business. RUN AWAY!!!

Ken and his so called contractors haven't a clue about installing Windows. Had a Windows replaced on an apartment building. The guys that work for him are incompetent. Probably hires from Craigslist as different people showed up throughout the job. Instead of flashing the top of the window, they used silicon, unbelievable. The strata had to replace all due to unknowledgable install by Drytech. Stay away from this company.

Unreliable. Unprofessional. Incompetent. Dismissive. Unreasonable.
Not qualities anyone is looking for when hiring a renovation company. Do not sign yourself up to work with Drytech, Flexstone, or any other name this company may be conducting business under, despite how good the product may seem. If you like the product-find another contractor to do the installation work!

In May 2016, I hired this company to complete a rental building balcony resurfacing job. I was told that they had completed other jobs of the same nature and this would not be their first multi-unit project. *In hindsight I should have spoken to the owners of their previous projects!
When I asked about project timeline I was told 3-5 decks could be completed per day with the base coat membrane--so simple math would lead you to believe that 20 decks would be completed with base coating in 4- 7 days. The secondary step was the "fast top coating," which I was told would take even “less time” than the base application. When asked directly how long the project would take they elusively avoid providing a committed date of completion (THIS should have been my first red flag!). Ok, so if my math is correct based on their explained delivery time this project should have taken 10-12 days total, right? WRONG! Not only did the application take well over this time, the follow up for deficiencies took us all the way until September 30!!! Yes, that is 4 and a half months from start to finish.
Their unreasonable and inexcusable disregard for this job resulted in not only countless hours of wasted time on my part waiting for their "crew" of one guy to even show up,but more importantly their behavior caused an unreasonable inconvenience to the 20 individual sets of tenants, who were required to grant permission for each time we requested access in and out of their suites—which by my count we entered each unit no less than 12 from begin to end!
I expressed my concern about this before we selected this company and was assured (and reassured) several times that this need not be a concern due to the fact they were in the business for 20 years (I’ve learned since that number of years in business does not mean anything!).
In the end we have simply accepted that the work is what it is, flaws and all. While I walked around the site and from deck to deck pointing out deficiencies it was clear that they are not capable of completing the types of repairs or remediation that would truly correct some of the issues they created. For example, on the contact that I signed it clearly stated that the coating work can be completed with either railings on or off - "that's the beauty of this product" company owner told me. This was simply not true. I learned the hard way that they seem to have no consistent reliable mode of application that could possibly result in success with railings on! Instead, I now have caked on chips at the base of each railing leg, which they remedied by spraying over my newly powder-coated railing legs with black liquid spray paint!
If I wanted a completely perfect job, free of deficiencies, as one might expect when paying for a NEW deck, then I would probably never reach a point of conclusion with this company. However, I decided that at some point your sanity is worth more than fighting with a company like this that does not value their customers and expects the customer to make concessions for the organization's poor business practices.
Even upon full and final payment they elected to withhold sending me the warranty information (the same warranty information which they hide behind when you mention any deficiencies)! After two weeks of waiting for the email to come my way I made a trip to their office, where they again insisted they would send it to me via email as I sat in their office!!
Finally, they will assure you that "they're not going anywhere," when you question them about being accountable for their product or their services. This statement is only true because more unsuspecting customers continue to be taken for fools by this company.

Stay far far FAR away from Drytech.

We chose Drytech over other contractors because they had a physical office, been in business for 20 years, and a good standing with the Better Business Bureau (BBB).

We could NOT be more WRONG.

We hired Drytech to rebuild our aging sundeck early July 2014 which was promised to be completed in a month’s time. Fast forward ONE YEAR LATER, the whole thing ended with us taking Drytech to ARBITRATION.

As other reviewers have indicated, Drytech hires sub-contractors to do the actual work. Within a week of starting, their sub-contractor got in an argument with their carpenter, and BOTH LEFT THE JOB. Instead of getting a replacement carpenter, Drytech hired random workers from Cragislist to continue the job, some of whom jumped into our backyard pool to cool off in the summer heat!

By Dec 2014, the deck had been half-built, torn down due to improper construction and then rebuilt all over again but with so many deficiencies that we escalated matters with Drytech’s owner and president, Ken Magoski. That’s when we realized why Drytech was in such disarray.

Ken is breathtakingly useless. Don’t be taken with his sweet-talking demeanour…his business practices are in the finest traditions of shady used car salesmen you see on tv.

When he came over to inspect the unfinished deck, he blatantly dismissed 90% of the deficiencies, save for a couple of trivial problems that he himself attempted to fix with an electric drill and some glue.

As a sanity check, we got a Professional Quantity Surveyor to assess the deck and produce a report outlining all the outstanding deficiencies...which Ken still dismissed.

To top it off, Ken asked us to pay up, but quoted an amount that was 20% MORE than the signed contract! When confronted, he explained it by saying he’s got a lot of difficult to keep track of paperwork. Reality? A feeble attempt to swindle us for more money. Don’t take your eye off this guy for one second.

Taking things up with the guy at the top usually produces results. But in Drytech’s case, the guy at the top can’t do basic math, pays little to no attention to emails, and has no interest in customer satisfaction.

To sum it up, go with Drytech if you:
- Enjoy having your project delayed TEN TIMES longer than promised
- Need practice remembering the names and faces of random Craigslist workers on your property who may or may not show up day to day
- Like educating the president of a 20 year old company that common courtesy includes not trespassing on your property unannounced
- Want first hand experience going through the BC Arbitration process

UPDATE:

To be clear, it was the lack of consistent workers, slow progress, poor workmanship (see attached photos), and re-work that prompted us to escalate to Ken. We paid according to terms of contract and in fact, we paid AHEAD of schedule in hopes that Drytech would get their act together. The remaining balance (according to contract) was to be paid upon COMPLETION of the deck. Good client or bad, nobody in their right mind would pay the remaining balance before the contracted work was completed.

This was the topic of dispute at arbitration, which was favorable to letting these criminals get paid for a bungled and incomplete project. But at the end of the day, it was still more cost effective to go through arbitration and then hire another company to clean up the mess left by Drytech.

HomeStars readers, the so-called happy reviews were from years ago when Drytech still had an A BBB rating. THIS review is current as of 2015 and today they have been downgraded to B+...but should really be F.

Please consider my experience so you can make an informed decision before ever going near Drytech.

We had a wonderful experience with Drytech. We called their office to get a quote and Ken took the time to explain some new technology in sloped roofing, and how it affects pricing. Drytech is not the cheapest roofing company (we got quotes from 7 other places) but sometimes you don't want to go with the cheapest quote (especially when it comes to your roof!). Robbie and Curtis came out to do our roof and were extremely friendly. Like Ken, they took the time to explain to us some of the finer details when it comes to shingles, gutters and roofs. I would recommend Drytech for roofing repairs and replacement.