Had two sets of garden doors installed, each door has sash windows - (product and installation recommend by friend) August 2012. Immediately noted gaps at the bottom of the windows where the screen meets frame. Told this was for water drainage which doesn't make sense - never saw this in any other window or door before. Had to stuff Sticky Tac in spaces to keep bugs out. Left the matter until May of 2013 when I contacted the installer to point out that the holes were unacceptable and in addition, have realized that the screens do not fit correctly leaving gaps along the sides of the screens. The screens are useless in their current state. Installer passed me off to the local sales rep. Sales rep didn't come out to look until July and didn't have any real answers. Suggested extra clips to make the screens fit tighter, but had no advice on bottom gaps. Took 6 weeks to get the clips which could not be used - the frames have to have special cuts for the clips. Emailed the rep that the problem still existed and sent pictures for her to pass on to the factory. Never heard back. I regret that I have not been more aggressive in following up on the problem, but I did begin the process on the day of installation.
So.. have contacted the company and am hoping to get some satisfaction - will update this review when there is something new to report.
In the meantime - not impressed with the product or the customer service.
- Approximate cost of services:
- $5,000.00
- Company Response
Hello,
Ostaco Windows and Doors has recently come under new management.
We at Ostaco appreciate your past business, and we want to address any outstanding customer satisfaction issues.
In order to address your situation properly we will require further information.
Please forward any and all info to, admin@ostaco.com. Please put in subject line,"HOMESTARS REVIEW".If you have any further questions or concerns please contact me directly, 905 660 5021 ext. 320.
Thank you for your time.