One of the most unethical companies i have encountered. First of all they outsourced their work to another "sister" company so i was a little confused when a service tech came by from this other company . i requested a quote to have someone come in and look at fixing a humidifier that was leaking. The service tech came in and charged me $160 "Assessment charge " just to tell me what i already relayed to them when i reached out . I asked him to have his company give me a price for a new one, and come the next day to install. Another technician came by the next day and installed the humidifier and when i got the bill it had another "assessment charge" . I asked why i was charged again for an assessment. The technician said it was standard practice, and that i should call the company to dispute and get a refund . I called a number of times, and the last conversation was i was told that the manager would look into it and reverse the charge. To date i havent heard from them not have i got the refund. Will never do business with Boonstra or their "sister company again".
- Approximate cost of services:
- $320.00
- Company Response
I am very sorry that you did not have a good experience with us. I'd like the opportunity to discuss this with you further and see what we can do to earn back your trust. Please call me Wednesday, ask for Laura Hammond (905)689-7954 or leave a contact number so I can reach out to you. I am looking forward to speaking with you and making this right.