Techsystem

I almost never write reviews but couldn't help writing one given the exceptional work & service Adrian and Costa delivered for us today.

We were looking to mount a Samsung Frame TV over our fireplace and wanted to hide the wire in order for the TV to look more like a painting when on standby. Adrian explained all our options in a lot of detail & also transparently disclosed associated costs.

When they began work and cut a hole in the dry wall, we discovered that there wasn't enough room behind the drywall to fish the proprietary Samsung cable with its big adapter. Adrian and Costa then brainstormed and shared ideas with us on how to best conceal the cable. They were very transparent about the risks with each option and patiently walked us through each option.

They found a good solution to the issue: first a thin trench to the mantel, followed by a small hole in the mantel, and then run the cable through the hollow metallic stud on the edge of the fireplace.

On our request, they also wrapped the included cable in a fire-resistant jacket for no extra cost (the in-wall-rated ones are $300 at BestBuy).

Since the drywall had no gap with the exterior wall, this turned into a complicated installation which required careful consideration of the options & associated risks. Adrian and Costa worked almost 5 hours for something that would otherwise take an hour or two. Despite this they happily did the work and charged us the same as what we had initially negotiated.

I was left really impressed by their professionalism, patience, and the pride they took in doing a great job. From start to finish, they always advocated in the best interest of their customer.

Would give them 11/10 if I could! Will be recommending TechSystem to all family and friends going forward.