I grew up in Calgary and knew the "Gertie from Gienow" days and finally had a chance to use them. Casement (beautiful...wow!) received in summer; though missing screen and window crank. Delay, delay, delay. Gienow rep threw my main contractor under the bus w/ "It's his fault" when I could not get hold of the Gienow rep or have calls returned (despite our prior agreement). Finally have the screen/no crank in Oct (now that the garage is no longer >100f). I gave up. I will not deal with Gienow again.
- Approximate cost of services:
- $1,000.00
- Company Response
Hi Chas, we regret that there have been some difficulties completing your order. We would like to make things right, and provide you with that screen and crank handle. Can you please send an e-mail to contactus@gienow.com with specifics regarding your order (contractor name, your address, etc.) so can get you what you need?
Gienow Windows & Doors