I highly recommend Finecraft Design. They installed roller blinds (nine, totaling approx. 80 feet) in our Toronto condo in 2013. We were VERY satisfied with their customer service, knowledge, price, and quality. Our installation was challenging because the blinds needed to be placed under the sprinkler system pipes at the top of our windows. However, Ron, Jack and their team handled it perfectly.
Finecraft's excellent customer service was exemplified when recently one of our living room blind's chain became difficult to raise or lower the blind and then locked up and wouldn't move the blind at all. I sent Ron an email requesting a repair appointment. He replied quickly and scheduled a visit for the next day. Ron and his Dad, Jack came to our condo and determined the problem was a broken clutch (the "cog wheel" that the chain runs through). Since our blinds were 8 years old they needed to source a replacement part. And they did! In less than 24 hours, Ron found a U.S. company that had one - after the original manufacturer confirmed that they didn't carry the part anymore - had it shipped urgently overnight and then installed it on our blind. And all for only a minimal service charge. Excellent customer service! We highly recommend Finecraft Design/Shutters.
- Approximate cost of services:
- $2,000.00