Ontario Custom Glass

After changing the door frame to granite to blend with counter top ,we called Mark (ontario glass) where we found him online .He quickly responded & were installed in a matter of weeks..Job is well done ..

My husband and I are very pleased with our new glass shower door! Mark, from Ontario Custom Glass came to our home to measure and listen to what kind of door we wanted him to make...no job was too big or too small for this company...Mark was happy to design the glass door we wanted, and he gave us some great suggestions. One week later, the door has been installed and we are thrilled with the look and the quality of the door! It has really updated our bathroom.
So thank you to Ontario Custom Glass for a great job!!!

Contracted Mark to install an Oak and Glass stair railing. He promised us a 4 week finish. As this was critical we awarded him the contract. Paid him two thirds of the amount. After three months of stalling and weekly excuses, he has said he can't finish the job, it's out of his hands. All we need is glass! How hard can it be for a glass company to obtain glass? Very disappointed. Have since learned he has 8 Better Business Bureau complaints, and an "F" rating. BEWARE!

We called Ontario Custom Glass to come in and quote on two bathroom installations. We needed a single glass wall in one bathroom and a frameless glass enclosure in our en-suite. They came the same day on our timeframe. The price came in right on our budget and we hired them on the spot. Within two weeks our glass was being installed. They were friendly, accommodating, and helpful.
I would recommend Ontario Glass to anyone.

I called Mark in a panic during the showings on my home for sale because the glass door came off the hindges. He came immediately to look at the job, told me what had to be done, ordered the new glass and the replacement was done within a week.
Ususally the glass can take 10 days to 2 weeks and he put a rush on it, having it available in a week.
He does an excellent job, cleans up after himself and makes very good suggestions.
I would not hesitate recommending Ontario Custom Glass to any of my friends family or clients.

Bad experience, Mark not a fair player and turns against you, delays and excuses, never did get my glass. Did not deliver goods and I'm out my 50% deposit - went with someone else to get job done.

We have an IDENTICAL story to Lola - downtown. We also contracted owner Mark of Ont. Custom Glass to install a glass & metal railing for our front porch, AND a wood/glass railing for inside our home in Toronto. He was ALSO terrific the first time we met him. He even did our glass shower door in our master bathroom and it was great which is why we proceeded to give him the railing job.

The outside metal rail was put in but not primed or painted as he said he would do to prevent rusting...guess what? It's completely rusted now. He installed the wood posts and rails inside but never painted those either, and has also not put in our glass! We had to put plywood in there so the kids wouldn't fly through. He used to answer our calls but not for the past month, and he has almost all $7700. He was always late for appointments and then gradually stopped showing up.

We just filed a complaint on the BBB website (too bad I just saw the "F" rating now :(( ) Our next step is small claims court later today. Please do NOT use this company or Ontario Custom Granite which he also owns.

We contracted with owner Mark of Ont. Custom Glass to install a glass & metal railing in our home in Toronto. He was terrific the first time we met him. Once he had our $1200 deposit everything changed. On 7 occasions he made appointments to install the railing and didn't show up. He would phone & say he'll arrive in 30-45 minutes and never show. He never called afterwards and wouldn't answer phone calls. Then we started looking into Mark more carefully. It tuns out he has a BBB rating in Central Ontario of "F" based on 5 complaints,he has a court conviction and very large outstanding fine for illegal house building. He also owns Ontario Granite. Avoid this fellow at all costs. We had to hire another contractor to finish the job.

This is a very bad company, they do not deliver and we've been waiting for our shower door for 2 months now. The owner told us he would install the door 2 times and never showed up! The worse thing is that we removed our shower door since he asked us to and now we have no shower!