Premier Comfort Heating & Cooling

We were having issues with our AC, Martin was the technicien for the service call. Martin was very professional and friendly, had knowledge and was courteous. He took the time to explain the process with was very helpful. We has a pleasurable experience with Premier Comfort and Martin was exceptionnel. I would highly recommend them to others.

Ray from Orleans

After posting my first review below, i was contacted by Martin, the company owner who came today and redid the maintenance. he arrived on time at 10:00 am and finished at 12:30. Now that i had the maintenance i paid for, i'm satisfied with Premier comfort service. this is why i'm posting this update.
The technician finished the job in less than 5 minutes and waited in his van for half an hour. he didn't even touch the furnace, the air conditioning. i had tapes on the furnace which he didn't even remove and i can see the dust as is. i would have seen his fingerprints or any sign. after 30 minutes, he told me everything is working fine even though when i first called to book an appointment, i asked to change rubber rings or plastic tubes as it has been 10 years since my first maintenance. when i called this morning, the receptionist was so defensive and didn't accept any discussion. i asked to talk to the owner. i'm still waiting for his call (which i doubt). i wasted $268.94 and NOTHING was done.
won't ever recommend this company

Very satisfied with both the products and service provided by this company and would not hesitate to recommend them.
Provided a detailed estimate for all work and products and scheduled the installations within a short period on the date promised.
Installers were knowledgeable experienced taking the time to explain the proper operation of the equipment .
All work areas were well cleaned up.

I guess when you order a simple dryer installation and not a major furnace or air-conditioner job, you are likely to end up with the least-experienced technician. Philosophically-speaking, everybody has to learn sometime. After seeing the predominantly glowing reviews (and one bad one) in Homestars, I decided to try Premier, as recommended by my usual repair company which doesn't do gas. I was happy that they offered to come the same day. After an hour and a half, including a trip to the shop for an adapter, the tech presented the bill, which was greater than expected - although I know I should have anticipated that is always a possibility. Then he noted that he had not hooked up the intake hoses for the steam feature. Instead, he offered to tell me how to do it. I was not pleased and asked him to complete the hookup (at an additional cost he estimated at about fifty dollars). I immediately reconsidered, saying I would complete the job myself, at which point he said he would do it without further charge. After the correction of a small mixup between the hot and cold supply the job was virtually complete. (With this process, the unnecessary disconnection of the washer's hot input hose revealed a seized end fitting, making re-installation difficult. I purchased a new and better one later that evening to return the washer to duty.) I was a grumpy old customer while the tech was here, but was pleased when the job was finally done and I appreciated the fact that the fellow stayed to complete the job without further expense. It was not a smooth ride but I think he sincerely wanted to leave me a satisfied customer.

I had Premier Comfort install a new central Air Conditioner on my house. They offered me a fair price and provided a quality service. There was an unexpected situation in which another contractor or installer would have likely postponed the appointment to another day, but upon my request Martin and his colleagues worked up until late evening and managed to get the job done and installed the AC the same day as promised. This alone meant a lot to me and I was impressed by their professionalism and work ethics. I would absolutely use their service again and would recommend them to my friends, colleagues, and family who are looking for a professional, reliable, and quality home service expert!
AK

Replaced AC, furnace and purchased new gas fireplace. Martin, the owner, spent a good amount of time explaining all options and prices. Martin and all the staff are very friendly, professional and knowledgeable. Excellent prices and after sales service.

I was having major issues with uneven heat distribution, which was causing me discomfort in certain parts of my home. Martin from Premier Comfort visited my home and assessed my heating and cooling systems and provided me with the best solutions for my concerns. I chose the American Standard brand based on quality of product and client reviews. The technicians arrived on the date and time promised, they were clean and courteous, they removed my old equipment without damaging my walls and they installed my brand new furnace and air conditioning systems using above average attention to details. I felt the difference right away with the heating and cooling distribution that is much more evenly dispersed in my home. The representatives and crew of Premier Comfort were professional and clean throughout my entire installation. I recommend them to my friends and family and to you as well. Thank you Larry and Martin, as well as the crew members Marc, Stephane, Dave and Jacob for making me enjoy the comfort of my home.

We required replacement of 2 electric furnaces and heat pumps with 2 gas furnaces and air conditioners. After obtaining 4 quotations we were most comfortable and confident that Premier Comfort could and would do the best job for us. Their price was competitive and the American Standard product responded to all of our needs. The work started and ended on schedule and throughout the workers were careful and mindful of our property. We were very pleased with the professionalism during all phases of the work. We are now enjoying perfectly controlled and distributed air flow throughout our home and wish to thank Martin L. and his crew on a job well done.

They took the fact that my wife was pregnant without a working AC very seriously and came to help asap. Installation went well. I would recommend this company to anyone

Our dryer stopped working and we were referred to Premier Comfort by a repair place that didn't work on gas dryers. A repairman was dispatched but he didn't seem to know anything about gas dryers. He jiggled some wires and read the manual. The jiggling to the dryer to work and he left charging an hour. As soon as he left it stopped working. Another repairman was sent the next day. He replace parts and charge two hours labour. We tried to get credit for the first hour but the manager refused to return our calls. Not impressed in the least!