Ductless issue met with useless visit
So I put in a request via HomeStars for service for my ductless AC. Which has not been working properly. They were quick at picking up the job and offer a rapid appointment. Two guys showed up on time and were nice. But this is where the positive vibes stop.
I had told them the unit was not cooling as it used to and that it would need coolant. The guys that showed up and charged 170$ told me what I knew that a leak search was needed and cooling charge was needed. And then we cant do that today, you need to book another appointment and charge another 500 to check for leaks This was the reason I hired the company! So I wasted a day, 170$ and they fixed nothing. Completely useless. I would not recommend this company.
No photos to add since they did nothing.
- Approximate cost of services:
- $170.00
- Company Response
Your feedback is deeply appreciated. We regret to hear that your experience with us did not live up to your expectations. Ensuring customer satisfaction is our top priority and it is unfortunate that we were not able to meet this during your recent service call.
We understand your frustration regarding the issue with your ductless AC and the inconvenience caused by the need for multiple appointments. This certainly isn’t the level of service we aspire to provide. It is our constant endeavour to offer a seamless service to our clients.
We value your opinion and will use your feedback to reassess how we can better serve our customers in the future. We hope we get another chance to impress you with our services.