After 23 years of good service from Mersey, I was extremely disappointed when they did not show up for a furnace problem on Thanksgiving weekend, and did not notify me they werent coming. I interrupted my plans to be home in time, and 3 hours later, called them 3 times before learning they didnt have staff.
So much for their 24/7 guarantee when a service plan is purchased.
- Approximate cost of services:
- $0.00
- Company Response
I apologize for the disappointing experience you had with Mersey on Thanksgiving weekend. As a loyal customer of 23 years, I understand the importance of reliable service, especially during crucial times. I am truly sorry for the lack of communication and failure to notify you about the availability. Your feedback will be taken seriously to prevent similar incidents in the future. I understand your frustration and disappointment in having to rearrange plans and wait for three hours, only to find out Mersey couldn't address your furnace problem. I will personally contact Mersey's management to address the issue and emphasize the importance of reliable communication and service guarantees. I apologize for the inconvenience caused and assure you that we will rectify the situation and provide exceptional service. Please reach out if you have further concerns or need assistance. Thank you for bringing this matter to our attention, and we will resolve it to your satisfaction.