Mersey Heating And Air Conditioning

Our ventor motor seized up recently during a cold period this winter. We contacted Mersey who said a service tech could only come the next day between 12-4 pm so we went a day without heat. The next day the service tech didn't show up so we called and were told that he was running behind and would be there in half an hour. He finally came an hour later (5 pm). When he got there he spent 10 minutes assessing the problem, informed us that it was the ventor motor (which we had already told Mersey on the phone), then said he didn't have the replacement part in his truck and that it couldn't be ordered until Tuesday morning after the long weekend. We had to pay $110 for this 10 minute visit. The service tech quoted us $580 for the part and installation. So we went all weekend without a furnace (we ended up renting ceramic heaters). On Tuesday morning we received a message from Mersey saying that the replacement part would actually cost us $1225. The service tech had left us a copy of the quote with the part number of the ventor motor so we looked it up on the internet and found the exact part listed for $175. We also contacted some other HVAC companies and received quotes around $600 (part + install). We called Mersey back to inform them of this and were told - by the assistant manager no less - that the part # the service tech listed on our quote no longer exists. They told me that the part we found on the internet wouldn't work in our furnace. So long story short, we were in an emergency situation - cold, winter weather and no working furnace - and Mersey wanted more money from us. In the end we had [another company] come in (I called them Tuesday afternoon and they were graciously able to fit us in on Wednesday during their service tech's lunch break) who replaced the exact ventor motor that Mersey's tech had initially quoted us on for $565.