I called to have a technician go to a tenant's apartment to check on a water heater that was shutting itself off and leaving her with cold water. A technician came by and advised that we would need to replace the heater on the unit. I received a call back advising me of the cost and whether I would like to go ahead with it. I agreed and they were to contact my tenant to do the repair. 10 days later my tenant emails me to ask me when the repair will be done. I called Service Experts and they contacted the parts department but then came back on the line to inform me that everyone at the parts department had left early for the day. I was told they would call me back first thing in the morning. I did not hear anything back, so called them back at 11am. I was put on hold for quite some time and then finally spoke to someone who said the part would arrive tomorrow or the next day.
I suggested a name change as 'service experts' just doesn't seem fitting.
- Approximate cost of services:
- $350.00