Mr Swirl The Friendly Plumber

Mr. Swirl the Friendly Plumber Two years ago we had a broken pipe outside. I was so impressed with the
friendly and professional service that kept his name so I could request him again. This time it was an inside plumbing problem which was completed in the same professional manner.

V2X 4y9
$790.05
shirleyblair@shaw.ca

I asked for someone to come in to install 2 washlets onto my toilet. I wasn't told there would be a dispatch fee, and the plumber who came seemed more interested in getting me to install new toilets, then looking into a solution for my problem.

Called Mr.Swirl to do small job, as it's my daughter's place I didn't want to fool around, so I called the professionals. Removed and replaced no problem, without buying tools. All good.

One day service and installation. Very quick and efficient. Kevin, the installation specialist is courteous and an expert in his job. Mr Swirl had been my plumber since they replaced my toilet and sink faucet. They are friendly.

great service. But expensive . There was a dispatch fee ontop of the job. They don't charge hourly and there is a flat charge for anticipated work.
The plumber spent about an hour doing the job and it cost close to 500$.
I had a similar problem a few years ago and and it cost me half the amt.

Emailed in for a broken garburator and an issue with a toilet and an appointment was confirmed for the following day. After a few hours of work we had a new garburator, a new toilet (it was more than 20 years old) and a free plumbing inspection had been done. Work was as quoted and specialist Upkar provided a detailed invoice with pictures within a couple of hours of finishing the work. This was our second time using Mr. Swirl and we will continue to do so and promote their services.

Pipe broke in laundry room. Friendly technician fixed quick same day. Well done !
Cheers Sean C

Lack of integrity, pure intent to rip off client.
First said he would need to change the flapper with the handle but he might not have the part and so I would be paying for his trip to the store.
Then he said the whole flushing kit needed replaced and gave me the quote. Ended not doing anything.
Made me sign a quote of $ 227.00 on his iPad. Practically wanted to charge $ 300 for doing nothing ( $ 227.00 plus call fee of $ 59.00), according to him it was for "diagnosing the problem".No part change, no repair. I had to threaten him with report to BBB and actual reviews to have the charge changed to call fee. Spent 1/2 hour just going three times to the truck, on the phone with someone and trying to convince me to spend $ 397.00 before taxes to change the whole kit, when I had been straight forward with the receptionist first and the plumber when he came,that I needed him to change the toilet tank flapper only. I cannot believe such businesses are allowed to operate.

Called Mr. Swirl on Saturday morning Aug 1 around 9 am about a leaky water shut-off valve with my hot water tank. On-Call technician called me back within 30 minutes and informed me he would be on-site between 12:00 pm and 12:30 pm. I asked about the call-out charge during the call and was told that if repairs was needed, then the call-out charge will be deducted from the repair cost. Then I asked him to proceed with the service call.

At about 12:00 pm, technician called and have to delayed his arrival to 2:00 and 2:30 pm. He was very apologetic about this but I'm still not happy with this 2 Hr delay on a long weekend.

Technician arrived on site and confirmed the leaky shut-off valve. He informed me that the valve is a special order and have to return on Tuesday Aug 4 to replace. Since the valve was very close to the wall, he stated the dry-wall has to be cut to gain full access to the pipe and that a "Limited Access" charge would have to be applied. Since he was late, he will reduce that charge by half to $75 dollars only. Then he prepared the work-order on his tablet and quickly scrolled to the bottom to have my signed the authorization. Because he scrolled so quickly, my wife and I never got the chance to fully review all the charges before signing.

Technician returned on Tuesday August 4 to perform while I was at work. During the repair, he told my wife that he didn't need to cut the dry-wall to replace the water shut-off valve. He completed the work and offered to check out the water flow in all the outlets in the kitchen and bathroom throughout the house.

The day after the repair on Aug 5, I phone the office and requested the invoice (#82149) and was unpleasantly surprised with 2 charges: a Call-Out Fee of $59 and a Limited Access fee of $73.20. These 2 charges should not have been charged based on what the technician informed me.

When I called the office on Aug 6 to inquire about these 2 charges, the receptionist informed me she will have to check with the technician before getting back to me. It's now Aug 21 and I have yet to hear from Mr. Swirl

Last time I use the company way too expensive. Also, would not give me the $20 discount