Mr Swirl The Friendly Plumber

Someone came by to look at our water filter to only tell us that the filter needed to be changed. He was on the phone with the manufacture for 30 mins and charged us $250 for an assessment and the end of the day nothing was fixed because he was quoting $600 to replace it.
There was no communication to what he was doing and why the cost was $250.
We’ve used these guys before but this time we are a bit confused of the inconsistency of service.

They said we can unplug in ground pool lines. I warned them there are 90 degree elbows in the line. They proceeded to use an electric snake auger and as it got stuck in one area i was told we are making progress, its about here etc. Again- yes, i can tell it’s feeding in. Its just slow. Its very close guessing 30 feet. I started to feel hopeful it was working! Then 1 1/2 hour later he says oh sorry can’t get past the first elbow. (about 10 feet). But we tried! I feel i was led on during that visit. Not impressed. Also, had line flushed by pool professional and he handed me an end of a snake. (Spring shaped end).
Service guy was polite.

Service call was prompt (same day as requested). The plumbing technician was patient in coming up with a solution to the problem of installing a replacement faucet. It was not straightforward because of the poor work done by the original home-builder, which meant that various faucet options would not fit. However, after trying several different products, a suitable one was found, which should avoid this problem if the new faucet ever needs replacing. Our water service was restored quickly and we are very satisfied with the outcome.

Helped clear drains. Was helpful and hard working. Showed up with mask and gloves and never took them off

Received quick response and excellent service. Upkar explained my options and worked efficiently to complete the job. Left everything neat and tidy too! Also provided advice on other minor plumbing issues. Would highly recommend his services.

The guys did a good job and followed thru' on the leak and grouting around the sink in the Ensuite.

What kind of company answers their telephone by asking “how can I make your day better? Who asks THAT anymore??? Mr. Swirl does!!!

I would like to share my experience with Mr. Swirl Plumbing in Coquitlam. First off, I was a little apprehensive with needing service during the pandemic.

Amy manages the office and is a very friendly, helpful and pleasant person with top notch customer service - excellent first person contact for this company! They contact their customers when they are 15 minutes away AND they are accurate with their appointments.

Kevin was my plumber who wore a mask and took off his shoes - outside my door. His friendliness put me at ease and he went about the job at hand, keeping me informed. Simply put, he was awesome to deal with!! He walked me through what the problem was and explained the most cost effective solution. He was very professional and knowledgeable!!

I can’t say enough great things about my experience with this company but I’ve found myself a plumbing company I can count on!

We’ve used Mr. swirl before in the past and we are very happy with the work they did. So when we had this problem with our suite we didn’t hesitate to call. Kevin showed up and immediately got to work. It was an amazing job that he did. We were very satisfied. We’ve used Mr. Swirl before in the past and we are very happy with the work they did. So when we had this problem with our suite we didn’t hesitate to call. Kevin showed up and immediately got to work. It was an amazing job that he did. We were very satisfied.

10/10, because after speaking with Milo about our experience, he was more than reassuring that our concerns would be addressed. May 15th, technician installed 3 under-mount sinks and faucets; 2 porcelain bathroom sinks and 1 stainless kitchen sink. Piping to one bathroom sink sinks not aligned evenly to cutout, and silicone was smeared in sinks and noticeable on edges. He breezed through those sinks after first attempting the kitchen sink. Upon initial attempt at sizing out kitchen sink to cutout, he scratched it at the emblem. Sink was then turned around to not see the scratch, and suggested that having the drain closer would be more comfortable than reaching across. Centering the sink seemed a challenge. Pointed out more than once, that one corner wasn't rightly aligned with c-top edge. Sink was cross strapped which caused movement. Only one corner was supported by a piece of wood while the silicone set, and it was silicone he didn't prefer, but took it anyway when handed to him at supplier that a.m. The silicone job was a mess. On checking, I noticed the one corner still not rightly aligned and mentioned it. Later on I could hear rubbing sounds, on checking I saw the sink was out, he was rubbing silicone off cutout edges. To save time, I starting helping. He went to Home Depot for silicone removal products and different sealant. While he did errand, I worked on silicone removal from cutout edges with my own supply of alcohol and paper towel. Technician tried silicone removal products with minimal effect. Together we used the alcohol and paper towel. When satisfied with cleanup, smaller amount of new sealant applied to edge of sink with old silicone left on to act as a added barrier. Sink reinstalled. Without help, he might not have left before 7p. May 16th: After cleaning sink and cutout edges of silicone, I noticed one corner sagging. Checked all straps, one was loose. Called Mr. Swirl. Technician who installed sink answered. He came over. When tightened strap, opposite one popped out. Alarming! He was willing to reinstall but needed to get more sealant. He went to Home Depot. While on his way back, I decided to wait until I got a new faucet, because the one installed had too low water volume. In the meantime Milo of Mr. Swirl was contacted about the experience. I was expecting the "brush-off" and to be fed a few lines just to get rid of me. But that didn't happen, Milo LISTENED, and without hesitation, expressed a willingness to help remedy the problem. I BREATHED a sigh of relief! Yet at the same time a bit confused, because we live in a world now where excellence no longer seems to be a standard or motto, but rather one of "smoke and mirrors" and feeding people lines to "brush them off" so to provide minimal service to save the most money, and do whatever is passable by industry standards, rather than hold true to what one's own standards are, and on that, base their reputation. For once, as a consumer I felt respected! Milo, Thank You! At this point in time, I feel safe in your company's care. Thank you Amy; a Steady, Nonjudgmental, Friendly Voice and Help-filled Disposition. WOW!!! You, are an asset to Mr. Swirl!!!

Very nice man came to my home and worked all day on this! Very knowledgeable! Told us a few things, we weren’t aware of ! Such as , draining once a year, and how to do it! Very pleased!