Mr Swirl The Friendly Plumber

I wanted to let you know how much we appreciated the prompt response to our plumbing problem this morning. Chris was very efficient and knowledgable! We appreciate his customer service and going the extra mile for us.
Many thanks! Judi

Moving so we had to have our clogged toilet fixed .... Great customer service very friendly . Would defiantly call them again and will recommend to all my friends for sure !

I had phoned Mr Swirl to have a clogged bathtub drain cleared. Plumber Daniel came at the time the office had arranged, was friendly and courteous. He took time to explain the expected costs and what he was going to do, the noise the machine would make etc. He cleared the blockage and even filled the tub with water to fully confirm the pipes were clear. He had noticed the tub insert was loose and asked if I wanted that to be fixed as water could seep between it and the tub and cause problems. He pulled it out and the putty had dried up and was in pieces so he reputtied and reinserted the unit. He also tidied up after his work. I am pleased with the service.

Mr Swirl - Very disappointed and would not recommend.

Originally charged over $350 for 1.75 hrs work, $162 in parts and a travel charge (apparently for volatile fuel prices??) of $29....totalling after tax over $600.

After my wife paid (I was at the office) I called to discuss and learned I had been overcharged on parts by $110 (only a 200%+ mistake) and for my trouble the labour bill was dropped by $80 (so generously dropping the calculated hourly rate from $200/hr to $155/hr. Please check out my photo of what can be done in 1.75hrs.....

My conclusion (possibly uninformed as I am not a plumber)...they either charge way too much or have less than skilled staff that take a long time.....either way I HAVE PAID FOR IT! I really hope the very expensive bypass works.

Buyer Beware....According to the Govt of Canada website when the govt hired a plumber in 2011 they paid about $25/hr for wages...looks like Mr. Swirl either has a great deal of overhead or the government only hires the incompetent plumbers I guess. Get multiple quotes if you can (sometimes time can be of the essence and this isn't feasible)....Hopefully you can learn from my mistake.

Funny thing is I believe these guys really think they did me a favour dropping the bill.....given they overcharged for parts in the first place...how is that? The $80 labour refund? Seriously $155/hr is doing me a favour?? Either I'm totally out to lunch on what stuff costs or I got the shaft.

They called me as they were enroute. They arrived in the time frame that they promised.

My plumber was Sean and he was very easy going, polite and professional.

His notes had said that the new toilet would be here. I said that I had made arrangements for them to pick up the toilet.

In the past, a trades person may have been annoyed by this, but not Sean. He said "No problem, I'll go and pick it up now."

He was very neat. Again, my experience in the past has not always been this way.

Later on, I heard some running water in the toilet, so I called them to find out how to make an adjustment. They said that they would send Sean back instead.

He arrived and was only too happy to take care of this for me.

From my first contact on the phone with them, to finish, they were all so pleasant and professional. I would highly recommend them!

Lynn

Fast and efficient service. Good workmanship.
Purchased and booked through Roni.
Daniel did the work quickly and very neatly.
Will recommend to the other members of the Park.
Pioneer Park, Aldergrove, B.C.

Daniel attended and provided excellent diagnostic/repair. Solved the problem and was very quick and efficient.

Also replaced my fawcett in kitchen - most helpful.

I would most definitely recommend Mr. Swirl for future problems - as well as to friends and family.

Water was coming into our crawl space when it rained heavily after a very dry summer. Mr. Swirl diagnosed plugged Big-O pipe. They were quick to send out a crew to do the work. Although it was raining quite a lot during the work, they managed to keep it reasonably clean under the circumstances. Hopefully this will solve the problem! Our contact for the work was Dean Northcott and he was very pleasant and easy to deal with.