Unfortunately, Worry Free failed to complete the work according to manufacturers' specifications. When the work was completed, the shingles didn't look "right" according to our understanding and the manufacturers literature (and other houses) with GAF/Timberline High Definition Architectural Shingles.
When we contacted the company to express our concerns, we were told there was no problem; it was a matter of perception and viewing angle. However, we could see a small portion of the roof over the garage, and on viewing the GAF Timberline website, observed that the shingles had not been installed according to specifications. We called an independent home inspector, who conducted a thorough review, and concluded that indeed the work had not been done properly.
We presented the report to the company with two options: Redo the work, or refund our money. I suppose it is to the credit of WorryFree that we received a prompt refund, so we are not out of pocket, but we only achieved this by researching and discovering factual information not provided to us by the company. In essence WorryFree delivered shoddy work, passed off our initial concerns as just a matter of perception, and only when we were able to independently document that the work had not been completed correctly, did the company "come clean" and refund our money.
- Approximate cost of services:
- $7,800.00