5 Star Cleaning

We had another perfect experience with Five Star this morning doing our annual rug and upholstery spring-cleaning. Always amazed by how clean they get everything and how neatly and efficiently they work. It’s also nice to deal with people who are so obviously proud of their work and value you as a customer. It’s easy to recommend them without hesitation or reservation.

Had a significant leak from the roof, our ceiling tiles caved in from the pressure, 5 Star came within the hour and cleaned up all the excess water, dried and disinfected the carpets and then set up their air blowers to prevent the moisture from destroying the wooden fixtures. They came back routinely throughout the week and checked on the status of the job, making sure the equipment was operating properly and doing what it needed to prevent mold.

Bob, Lisa and staff have all been incredible! We would choose them over and over again. They were more then accommodating and helpful on multiple occasions. Staff were on time, polite and fast.

We had some minor renovations done on our house, and these renovations produced a LOT of dust. I immediately logged on to HomeStars to find a suitable company that would be able to clean up all the dust. The first few "Renovation Cleaning" companies were unable to come in my time frame, but Lisa from 5 Star Cleaning was able to book us in quickly.

I figured I was going to have a spotless, dustless house as this company advertises as providing "Post Renovation Cleaning services". However this unfortunately was not the case. The two cleaners arrived saying that their vacuum may not be working at full efficiency and that they needed to know where the closest Walmart was as they felt their would run out of cleaning supplies. Not good signs for a cleaning company.

The invoice they provided stated that they worked for 6 hours ($530) however when questioned about whether any of that time was used to get more supplies, they did not provide an answer. Note, the house was completely empty, so there was no furniture to navigate around. The cleaning job at first glance was decent and it looked as if the dust was gone. However when we moved in (a few days later) I began to notice that there was a LOT of dust remaining; on the door frames, in the cupboards, on the fan blades, on the radiators, all over!

I was upset and emailed the company. Lisa got back to me almost immediately and said they would give me one hour of cleaning free THE NEXT TIME I used their services. Keep in mind that you have to book a minimum of 4 hours at a time, so that is not much of a bargain. I told them I was not going to use their services again and wanted the refund. They refunded me exactly $60, meaning they kept the tax I had originally paid on that $60.

I would not use this company if you were trying to rid of a lot of dust/dirt. If you just need a feather duster run over clearly visible surfaces, and want to pay a lot for that, then go ahead.

I have attached photos of how my house looked AFTER they did 6 hours of cleaning. You be the judge.

EDIT:
5 Stars has replied to my post, which is in their right, and suggested that the dust and dirt came out of the ducts and those in turn should be cleaned. As the first photo shows, the house has radiators. No ducts and no air vents which could have pushed all the dust around. As the photos also show, the renovation dust that I was describing were in areas (e.g. the top of the door frames, the ceiling fans, on top of the cupboards, etc.) that would not have been high traffic areas during our move.

My only mistake was texting them to say I was happy about the job BEFORE I was able to come see their work for myself. My parents were at the house (they were the ones that informed me the cleaning ladies said they needed to go out) and said the job looked good. Make sure you inspect the work for yourself before give any compliments.

I used them for cleaning services following a big reno at home. They were extremely thorough and priced competitively. Would definitely recommend!

I had a basement flood and contacted Bob and was pleasantly surprised by the level of service.

Bob and his crew arrived within 1.5 hours of me calling and quickly setup their equipment to extract the water.

After that, they repaired the damage, including installing new carpet under padding as well as steam cleaning the carpets.

Bob and his crew were timely, clean and professional. I would recommend using 5 Star Cleaning based upon my positive experience.

The work was very well done. The cleanliness was excellent, as the Cleaners were very thorough, cleaning from the floor to the walls and the accessible chandeliers.

The cleaners arrived on time and were very polite. They did all the tasks I gave them and left the place really tidy and clean! I really liked their job and will definitely call them again to do the next cleanings. I would recommend this company to everyone that is looking for good service.

Excellent work done! They showed up on time every huge there was a snow storm.

The cleaners were very punctual, considerate and payed attention to the details. They were very agile. I am definitely calling them again and would also recommend to others.