5 Star Cleaning

Formerly five star rug and carpet cleaning & 24/7 Flood Emergency
Fire & Water Damage Restoration
Richmond Hill ON L4B 2C8
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96%

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Reviews for 5 Star Cleaning

Average customer rating:
9.6 10 (496 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Sofa microfibre, leather couch and caret all clean and nice smelling!

I have a lot of animals, and Bo Geran of 5 star rug and carpet cleaning did a wonderful job cleaning all my couches and rugs....they smell wonderful for the holidays!
Peggy V

Approximate cost of services:
$755.00
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Company Response

Thank you so much dear Peggy for you on going business and your great review. It is always our pleasure to provide our services. Happy holidays to you and your dear family.
5 Star Cleaning Team

adriana.prietoc19
adriana.prietoc19
1 review Toronto, ON
10/10

cleaning services

I like to work with you because you are serious about work and when you are satisfied with the payment.
They are very kind and are always there to answer my questions

Approximate cost of services:
$350.00
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Company Response

Thank you for your great review and your positive feedback. We appreciate your business. Thanks for referral. All the best
5 Star Cleaning Team

alla
alla
1 review Richmond Hill, ON
10/10

living room rug

good quality-perfect service - I recommend!!!
pick up and drop off on time!i will use that company more!

Approximate cost of services:
$150.00
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Company Response

Thank you for your great review and your business. We appreciate your referral. Looking forward to provide our services to you again.
5 Star Cleaning Team

ADA P.
ADA P.
1 review Thornhill, ON
10/10

Entire building cleaning including kitchens and boardroom.

5 Star Cleaning provided excellent service with only a few days notice of the building being vacated and providing a thorough cleaning for the new owners top to bottom. Great service and attention to detail.

Approximate cost of services:
$9,000.00
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Company Response

Thank you so much Mr. M. K. for your co-operation with our cleaning crews, your trust, your excellent review and your business. It was our pleasure to provide our outstanding detailed services to you. We are very glad we met your expectation. Looking forward to provide our services again. All the best.
5Sta Cleaning Team

Private User
Private User
Private User reviews , ON
3/10

Rude followup

Had them clean an area rug a few years ago. The rug is worth maybe $500. To their credit, they did a good job, but the price was really, really high. Way higher than I was quoted. Whatever. It was clean and I was happy with the outcome. One off, right?

No. Four years later they are still calling me for followup business. My place is hardwood, guys. I have that one small area rug and at this point I'd just pay for a new one to replace it over having it cleaned.

I get it, you're going to call your customers for followup business, but the last time I spoke to your service rep they were outright rude. They asked why I wasn't interested to which I kindly stated I didn't need the service and if they could take me off the calling list. Without so much as a confirmation I was hung up on.

Awful customer interaction. If you won't confirm my removal next time I hear from you I'll just chalk it up to harassment and proceed via appropriate channels.

Approximate cost of services:
$300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

We are Very sorry to upset you by calling you for services reminder. Please provide your name so we will not call you next time. I am happy to hear that your rug was cleaned and you were happy with the outcome. Just for your information or others, our cleaning quote is not based on the rug value, for example, if a rug worth $10,000.00 we are not going to charge more than a rug that worth $500.00.
We send 2 technician with truck, free pick up and delivery, rug taken to plant, crew of 8-10 people in plant work in different section to clean a rug inside out, all fringes get clean by hand, with the process day of 5-7 business day will be clean then you see the outcome, very clean rug that make you happy. We do not like to see our customer angry and we apologize for your feeling this way. Thank you for your business.

Al
Al
2 reviews Sunderland, ON
8/10

Carpets, Tiles & Couch

I have used 5 Star on 2 occasions and found them to be prompt, professional, courteous and efficient. The quality of their workmanship was what I had expected and would have no hesitation to recommend them.

Approximate cost of services:
$1,500.00
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Company Response

Thank you so much dear Al for your ongoing business, your great review and the referral. It is our pleasure to provide our services to you. All the best. 5 Star Cleaning Team

Louise M.
Louise M.
4 reviews Vaughan, ON
10/10

Area Rug Cleaning

This is the second time that we have used 5 Star for carpet cleaning and both times Bob & Daniel have done an exemplary job. The rugs (1 10' x 12' off white and 2 5' x 7 ' patterned) have been returned in pristine condition and they even put back the furniture! Bob delivered on his promise that the rugs would be ready in one week. I would definitely use 5 Star the next time that we need our rugs cleaned & scotch guarded.

Approximate cost of services:
$600.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Dear Louise and Larry, we appreciate your business and great review, It is our pleasure to provide our services to you on regular bases, Thank you for your support and your referral. All the best.
5 Star Cleaning Cleaning Team

P. Henry in Mississauga
P. Henry in Mississauga
1 review Richmond Hill, ON
10/10

Rug cleaning services

We received amazing services from Bob and his helper from 5 star cleaning. They took my rugs in the worst disgusting version possible and brought it back in great cleaning result. They also fixed the fringes that my cat has chewed it ip, great customer services and free pick up and delivery. We will use their services again and we recommend them

Approximate cost of services:
$650.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you so much dear Henry for your amazing review and your business. We appreciate your referral looking forward to provide our services to you in future. 5 Star Cleaning Team

Detroit
Detroit
3 reviews Whitchurch Stouffville, ON
10/10

Chairs and sofa

Quick, effecicient and great work done. Only took about one hour to scotch guard everything. I would definitely use them again in the future.

Approximate cost of services:
$600.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much for your business and great review. It was our pleasure to provide our services to you. Thanks for referral.
5 Star Cleaning Team

homansani
homansani
1 review Vaughan, ON
10/10

Basement Water damage

Very professional and quick. Reasonable price. On time and clean with very positive attitude. They came with the best low cost solution and not the expensive one. No hidden fee or extra charge.

Approximate cost of services:
$4,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much for your business and your great review. We appreciate your co-operation with our restoration and repair crews. Thank you for referral.
5 star Cleaning Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about 5 Star Cleaning

5 Star Cleaning provides professional and licensed Water Damage Restoration Services for all of Toronto & GTA. Our team responds to projects 24/7 for immediate Water Damage Remediation to prevent secondary damage to your home! Our team is experienced, licensed, and fully equipped to deal with Water Damage issues in Homes, Condos, basements, and Commercial properties. Call us now for free phone consultation for your Water Damage Service need. Big or Small, we do them all! 416-315-7562

5 Star Cleaning Team also provides POST RENOVATION CLEANING SERVICES, MOVE IN/MOVE OUT CLEANING SERVICES, AND REGULAR HOUSE CLEANING SERVICES. Our in-house cleaning team is dedicated to providing DEEP CLEANING services around your priorities and goals for the cleaning services. Everything in the house is included in our cleaning packages, and we provide all equipment and supplies for professional house cleaning projects. Call us today for free phone consultation for all of your house cleaning needs. 416-315-7562

5 Star Cleaning, provides professional rug and carpet cleaning, Upholstery Cleaning, Scotch Guarding, and Stain Removal Services in both residential and Commercial areas in the GTA and Toronto areas. For booking call, 416 315 7562

Our teams are fully vaccinated and they continue to practice social distancing, Wear masks, contactless payment, and disinfecting at all times.
For more information on our services,
Visit: https://5starcleaning.ca
Call us now:
416-315-7562
289 597 5888
Toll Free:1855 697 9889
info@5starcleaning.ca
5stargreencleaning@gmail.com

CATEGORIES
Fire & Water Damage Restoration, Carpet & Rug Cleaning & Repairing, Drapery & Upholstery Cleaning, House & Apartment Cleaning, Mold Detection & Removal, and Renovation Cleaning
PRODUCTS
Benefact Disinfecting, Green Product Safe for Kids and Pets. Rug and Carpet Cleaning Shampoo is also Green and Safe for Kids and Pets. Water Damage Equipment; Fans, Dehumidifier and Air Scrubber.
SERVICES
Emergency Water Damage -Post Renovation Cleaning- Rug Cleaning Services - Carpet Cleaning Services - Moving in/Out Cleaning Services - House Cleaning Services - Upholstery Cleaning Services - Scotch Guarding Services
BRANDS
5 Star cleaning services are safe with GREEN and ECO-FRIENDLY products.
STYLES
OUR PRIORITY IS TO PROVIDE THE BEST QUALITY GREEN CLEANING & RESTORATION SERVICES.
SPECIALITIES
We thrive to provide our best in providing our excellent services in any given situation. Deep Green House Cleaning. Professional and Licensed Water Damage Services. OUR 5 STAR SERVICES ARE OUR SPECIALTIES BEYOND YOUR EXPECTATIONS.
WEBSITE
https://5starcleaning.ca/
YEAR ESTABLISHED
1989
NUMBER OF EMPLOYEES
15
RETURN POLICY
See 5 Star cleaning Policy
PAYMENT METHOD
Visa, Master Card, Debit, American Express, Cash, Cheque.
LICENSES
IICRC for water damage, PMII, CRMI, Mold certified, Xactimate certified
MEMBERSHIPS
IICRC Certified Firm, IICRC member, Xactimate, PMII,CRMI,
LIABILITY INSURANCE
Yes
DIPLOMAS
IICRC Master Certified in Flood, Water Damage, Mold Remediation & Rug and Carpet cleaning
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Any job, small or big we'll do them all
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Customer Satisfaction Guaranteed on our services.
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