Reliance The Furnace Company Edmonton

Had furnace air install in May. Has failed city inspection twice still waiting for fix in August. No return calls from anyone anymore save your $ go with someone else, period.

Just wanted to say that this company is awesome. They were friendly, considerate, for both the sales and installation team. My father had them in last year, for the same service and it was excellent service both times. I would recommend them to everyone.

Please save yourself the pain. I had purchased a 3 in 1 UV sterilizer and an AC from this company. The were supposed to install on a Friday. I was informed by the tech that the electrician would be coming back to finish their part of the Install on Saturday. No one came, no one would call me back except for Service people in Ontario. I was told by service that I would be receiving a phone call in an hour from someone in Edmonton where I am located. I was never called. I had to hire another contractor to take over the permit and finish the job. Reliance also damaged my home. I had water leaking from the hole they drilled in my house onto my electrical panel. The Ontario service people did try to help me but no one in Edmonton would do anything.

Great service from Jason. Arrived on time and did a great job! Reliance has always provided great service!

Our basement flooded! We were told why and how to prevent it again. They fixed it right!

I just got new furnace installed and after a month, it makes really loud noise when the heat started which wakes up all my family.

New furnace and air conditioning installed in 2016. The installation went very well and we were pleased with the work. We have a maintenance plan for both units . Fast forward to 2019-2022 it has become more difficult to schedule routine maintenance for both units . I have called ahead and the lead time for routine maintenance is three months . Recently an appointment was cancelled by RELIANCE and i was advised that i would have to wait another three months . This has potential to impact the warranty of both units . Something has changed with Reliance as follows.
There is no longer any contact with the SERVICE MANAGER to discuss issues . Increased difficulty to schedule routine maintenance .
The reviews star ratings are falling which has been my experience also . In summary there is a reason behind the fall in star ratings

Our biggest mistake was not fixing our old furnace , but instead we went with reliances new energy efficient furnace .

Right from our first winter with this furnace it was a problem , where the air intake gets frozen and the furnace shuts down . This happens ever 3-4 times a year and after several years they still dont have a solution for this ! I wouldnt recommend this company to by worst enemy because nobody should have to suffer -30 degree weather for 24-48hrs 3-4 times a years !!!

I recently spoke with one of your customer representatives over the phone to see "how far we're along we are to paying off the furnace" and she mentioned how we were on a monthly rental program that did not lead to owning the furnace.

This is very concerning and upsetting because we thought we were paying off the furnace since the initial install date of December 2019. We were planning to buy out the furnace, and we have the screenshots and buyout addendum to prove it, but when we finally got in contact with a representative, we were told that our monthly payments were going directly to our furnace.

Which is why we decided to "pay it off monthly" instead of buying out immediately. We were told by the sales rep, as well as, someone over the phone that we could pay off the furnace through the rental program.

I am hoping that we can come to some sort of resolution to this because we've been paying nearly $100 a month for 3 years on what we thought would be going towards our $4400-5000 furnace. To hear that we have not even scratched that amount and only paying for "just in case it needs to be serviced" was alarming. The amount was also much higher than our original buy out agreement.

The sales guy came and made the sale and then he was history! I called him several times to ask about the cover for our A/C unit. He kept making promises and not following through, then I called the 1-800 number and got a customer agent who could not help me but said she would escalate the issue, no one ever contacted me. Called a second time still didnt get any help, she said she would send an email to the dealer. A/C installed July now September and still no help. Impossible to contact anyone from the dealer who did the work. Also, need the permit resent and cant get that so cant get the City to inspect the install. I am VERY UNHAPPY with the customer service