Love Your Rug Cleaning Toronto

Well, I always here the commercials and thought why not give them a try. I did also get a quote from another company but overall Love Your Rug really seems to have a more seamless customer experience and the pricing was competitive. I did have to chase at one point but their response was super-quick and straightforward and made sense given the state of one of the rugs they cleaned. Would def recommend but hopefully not need to use again for this particular service (they offer many which I didn't know!) cause I'm done with rugs!

I specifically requested that my rug be cleaned for cat urine. The rug still smells. Not happy.

have a rug that i wash myself yearly for the past 20 years. decided to use love your rug services. the rug looks like new. great job on cleaning and pickup and delivery folks were polite and professional. i have already recommended to my family, thank you again.

My husband wanted to throw out our rug, our cat and dog really made a mess of it. It was an expensive rug, so I thought we should try and get it professionally cleaned first. Love Your Rug, not only picked up and dropped off our rug but when they returned it , IT LOOKED BRAND NEW! I highly recommend this company they were a joy to deal with.

I had requested for the cleaning of three area rugs (1 small and two large). The rugs were picked up on May 10 and received them back on June 3rd. Between that time no one from the company called. I opened the small one first for convenience and it looked great and only had a small stain left over but I knew nothing is perfect so that's fine. What was unacceptable was when I unrolled the two big rugs (6X9 feet). There was still a lot of stains on both of the rugs. Since I never heard of an problems from the company pre delivery of my rugs I expected the rugs to be cleaned. So my first step was to put painter's tape on the rugs to indicate the missed stains and I called customer service to arrange pickup to clean the rugs again free of charge as per their policy. They arranged to pick up the rug again on June 7 so that they could look at the stains again. I got a call from their repairs department indicating that I need to pay additional 775 for cleaning one of the rugs and I need to stain the other rug for 1350. Of course I declined that because I paid 372 to have my rugs cleaned and now they tell me to pay 2000 more. How come no one called me before first delivery to tell me the rugs cant be cleaned unless I paid more and I could've decided if I wanted to or not. As a customer that has paid for a service and has received the product they should expect that the service has been provided if they don't hear from the company otherwise. And so I requested 'money back guarantee and a 100% satisfaction guarantee' as per their company policy. I have requested money back through calling customer service multiple times and emailing them multiple times. Its been over a week and I still haven't heard back from them with each time customer service saying I'll let manager know. I hope it's a misunderstanding and I'll hear from them soon. I'll provide an update as it becomes available.

Ken

Paid for a service that wasnt fulfilled. The owner and his team personally called me and harassed m.

I am extremely happy with the customer service, the results of the area rug I had cleaned and the turn around time. Fantastic!!!!

This was my first time using a carpet cleaning company. My rug was picked up within 24 hours and returned to me in a week. It looks good as new and I couldn't be happier. I can't say enough good things about this company. The staff was great to deal with and they exceeded my expectations. Thank You!!

I called them and they came next day, the rug was returned exactly the day they promise, and it looks so nice and clean, Excellent job done, and service was A++
highly recomended

Love your rug lost our beautiful gorgeous expensive carpet.
Update talked to the owner he was very concerned is picking up carpet and he will rectify situation will keep you all posted!
The owner of the company has reached out many times and is quite concerned. He has offered to compensate me or to replace the carpet. It is rare for a company owner to be this concerned .
Although I wasn’t happy they have done a lot to make amends.