I called these guys on Sunday night and they had the truck at my door in 2 hours. The technician was professional but didn't talk much. i showed him the problem area and he was done within 20 minutes. The whole experience seemed easy and clean. the guy even took off his shoes out of respect for the house. overall 5 stars - mostly because they actually send someone who worked for them and not a subcontractor who would try to up-sell me on something i didn't need.
bottom line: quick response, knew what they were doing, and someone even called the next day to get my opinion on the job - which i found a bit weird but still a nice touch.