We want our clients to be fans and we want them to know that we will stand behind them. You just confirmed that and we wish to thank you for speaking on this forum. We are greatful
Hot water heating and domestic hot water systems
How great is it when a plan comes together. You gave us a problem and we were able to solution it and it worked exactly how it was expected to. We appreciate you coming on this forum and indicating that we were professional from beginning to end. Thank You
Jordon we could not ask for more, although we feel what we do is expected and the right way to conduct ourselves it sure is nice to be recognised for being professional. We thank you
It was a pleasure to work with you and it did take a bit of figuring but we eventually found a solution. I was happy to see that it went as planned and that you were happy. Thanks for taking the time to reward us with your comments.
Furnace and Hot water tank replacement along with additional new gas pipe install
Thank you for acknowledging our work. We appreciate your taking the time to let us know on this forum.
We appreciate your comments, our staff work hard on being as professional as possible and you have acknowledged that it is working. Thanks from all of us.
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thank you for the nice comments, we work very hard to be known as knowledgeable and friendly
A/C, Furnace and Tankless Water heater
Thank you for your kind words. We are glad that you have been satisfied with our level of service. We look forward in working with you in the future.
# furnaces & 3 Air conditioner & duct works & gas line
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Thank you for sharing this information. It's unfortunate to hear that you had experienced these type of issues during your interaction with our company.
Imperial Energy is committed to providing excellent customer service while performing professional work and therefore we feel that the general public will need to see beyond this review to judge for themselves.
Our company had entered into a contract with this client in 2016 and the construction work was completed in 2017.
In any HVAC type of work for new construction, given the amount of changes that are normally done to the mechanical plans during the construction period, it is quite normal to fail inspection. This is simply due to the changes made during the construction to accommodate other site requirements. In this case, the mechanical design was done based on a single dwelling property with three furnaces, but given that the client wanted to illegally turn the property into a triplex multi dwelling, he didn't want to create the new walls for his two basement apartments and therefore we had to leave out some of the wall returns until his walls were built. This was the reason that the work did not pass inspection at first attempt.
The client had an opportunity to review the contract before signing it with its complete list of additional charges for gas line which was not included in the scope of the contract. After completion of the work, he asked for further discount on the gas line work and although were were not legally obligated to provide him with any discount, we decided to reduce the charges to help him with his over-budget construction project.
The final payment on any residential new-construction contract is due on the day of installation of outdoor condensers. This information is clearly written on the payment schedule provided and agreed and signed by the client. However, the client failed to pay at that point claiming that he now wants to live in the house for another month before he pays. We had explained to the client that there is a one year parts and labour warranty from the completion of his work and he is entitled to use this warranty as long as he clears his final balance. Given that as of today, the client has not paid his final balance, his account is under suspension until a full payment is received. As per contract, we had forwarded this account to our collection agency and legal team for recovery.
Imperial Energy is dedicated to customer service excellence and transparency and would encourage everyone to ensure that they understand their contractual obligations before signing any contract. Once a contract is signed with us, we will fulfill all of our contractual obligations and will enforce any part of the contract deemed necessary to ensure the payments are recovered. In this case, Imperial Energy has gone over an beyond its contractual obligations to ensure we satisfy this client but since the final payment was never made by the client, we had no choice but to suspend the account and start the recovery action.
The client can contact our accounting department by email at accounting@imperialenergy.ca and obtain an up to date statement to payoff the account and reinstate his services under the original agreement.
It is our goal to earn trust the old fashioned way, with proper application of hard work and professionalism. Thank you for acknowledging our attention to that goal.
