The Mold Guy, Mold Detection & Removal

From the initial inspection to the removal service, I was very happy. The problem was located and the inspector took the time to explain to me exactly what the process would be, as well as offering me some things to consider moving forward.

The team that came for the removal were on time, pleasant, worked fast to complete the job, and walked me through everything that was done upon completion.

Overall, I was very satisfied with the level of professionalism and would definitely recommend.

to our surprise we had mold in our basement cold room (cantina), and a musty smell permeating from our basement crawl space. We needed this situation rectified asap, the mold was a health concern and the musty smell in the house was getting to be quite overwhelming - we called The Mold Guys on a Monday, and they took care of this issue in one-day, the Thursday of the same week, they did a tremendous job in relatively short time to resolve this issue for us - we are so grateful to Justin and his team! they were professional and considerate all around, we have our house back - clear and free of mold and smell!

We discovered that our bathroom vents were not working appropriately and that the steam from our showers was not venting properly out of the attic. There was black mould on the sheathing and we wanted it dealt with immediately. The mould guy process from beginning to end was very quick, efficient, and the work was done very well.

I found mold in a finished part of my basement 2 weeks ago.
I found the Mold Guys based on their score here on Home Stars.

I spoke to Kay, she was awesome and very understanding. My family is currently doing a very tight lock down due to Covid, and the Mold Guys crew are the only people who have been in our house since March.

The diagnosis was that we needed to remove the ceiling, wall and floor of the impacted room at a minimum.

The next day a crew was here with a dumpster.

The crew was also very accommodating of our heightened concerns due to having people in our home. They sealed off the area of the house and took a lot of care in alleviating my concerns.

They removed the moldy material, sanitized and cleaned the area.
Found the source of the water, which caused the mold, and provided photos of the progress of the job.

I highly recommend the Mold Guys.

The Mold Guy can remove mold but be very, very careful with their pricing. We discovered signs of mold in our basement and someone from the Mold Guy came out for a paid assessment. The assessment payment is credited to your job if you proceed which is fair. It was determined that we had some type of mold issue and we were told that it would take two days to fix so the job would cost $3600 (2 days X $1800/day) plus a bin so we signed up. The crew was great and easily finished the job in under 8 hours including training a new crew member over two days. I asked the crew lead about paying for two days when it only took one and he said that is just how it is since times jobs can go over the estimate. I spoke to their office about this and they have a scripted response saying they quote on a job basis and not an hourly basis (even though they build the price based on a daily rate). I suggested paying for 1.5 days vs. 2 when it took only one day seemed fair but they went back to the script. Other than the pricing the work was great but a mold problem can become emotional so be careful with their pricing. I can understand building in a contingency on a job for unforeseen problems but doubling the price seems excessive and unfair.

Addendum: In response to The Mold Guy's Comments, my job price was based on a crew of 3 taking 2 days to remove in our Coldroom. The crew of 3 completed the job in 7.5 hours. The job was overestimated by 100% and I paid accordingly. Had they said "it will take us one day for the job but we'll charge you for two" I wouldn't have agreed. I suggested I pay for 1.5 days of work so in fact was willing to pay 50% more than the time spent at our house. Also, The Mold Guy says extra work was done at no additional cost. I wrote to them to clarify what this was and have not heard back. The Sales Rep did look for mold in other areas of the basement on the paid visit which took about 5-10 minutes. No other work was done so that is a complete fabrication.

I hired the Mold Guy to remove mold growing in my basement due to a leak. They returned my call quickly. Ross was quick to perform an inspection and discuss the problem with me. He went through the process clearly and was helpful all steps of the way

Throughout the whole process the whole team has been very helpful. The people who came and did the work at my home who were very friendly and explained everything to me. The staff on the phone who talked with me helped me out with my problem.

Highly recommended to anyone.

Needed opinion on potential mold issue. Response time was very fast. Licensed specialist was sent out within 4 hours. And received written report next day. Would not hesitate to recommend this service

Kay was amazing- she was knowledgeable and knew exactly what I needed to hear. They were efficient and went above and beyond.
I would use them again in a heartbeat.

The Mold Guy was extremely helpful, courteous, and professional. I called them to look at an emergency situation and they not only took on the job, but was at my house in about an hour.

The inspector Drove (his name, not to be confused with the past tense of drive) was really helpful. He explained the process and was very forthright in telling us what we need to do to fix the problem.

I highly recommend their services!!!

We found mold in our basement cold room and needed it to be removed. After reading reviews for "The Mold Guy", I thought I would give them a shot. I had quotes from two other places, but it was something about "The Mold Guy" that made me want to go with them. Boy, am I glad I did! Kay was the first point of contact and made the process very easy and smooth. Drove came out to do the inspection and recommended services to be done in the basement as if it was his own place, which I appreciate. He wanted to make sure the mold would never return. Phil and his team came a few days later to do the job. He explained everything that his team was going to do and made sure to fully answer any questions I had before starting. They did an awesome job in the cold room and the entire basement and he even discovered additional mold in areas I didn't know about, which he cleaned with great care. The resulting work was awesome and they took extreme care not to damage any of our items in the basement. Thanks a lot everyone for making this a great experience. I hope to never see you again, but if I do, you will be the first (and only) call I make!