The Mold Guy, Mold Detection & Removal

Mold was discovered in our basement on an inspection. We contacted three different companies on Homestar but went with the Mold Guy because of the level of customer service. Kay responded immediately when we called. She was friendly, informative and explained the whole process in detail. We got a quote and onsite inspection within 24 hours. The work was done carefully by a friendly crew headed by Phillip. Ross, the owner dropped by, to see how the work was going. They were amazing!!!!

Contacted the Mold Guys and from first contact felt confident in their abilities. The inspector arrived on time, and even more surprising the Work Crew were on time, given they started at 4.00AM because of Summer Time heat. The crew were knowledgeable, taking time to once again explain the process. They protected floors and left everything clean after completing the project. Before and after photos were provided as promised. All in all a very good experience and I would definitely recommend them to friends and family.

This is the second time we have reached out to The Mold Guy for their honest advise/assessment. Our first experience was amazing - our second... was more of the same.

From a prompt response to my email query, through the booking process and (of course) during the inspection, the team was courteous, respectful and honest. Our previous experience required considerable work to remove long-standing and previously undisclosed mould issues. Then, an unfortunate event led us to believe we might (again) be forced into a significant work effort. Thankfully, that was not the case. Ross was diligent and thorough and his final assessment allowed us to breathe a sigh of relief.

I would recommend The Mold Guy to anyone. Period.

Booking was easy and tech arrived on time. They arrive in a unmarked car which is fantastic. Ross was thorough and honest with his visit. Gave us some pointers as to how to keep mold free. No remediation needed but I would feel confident to continue to work with them if there was an issue.

After discovering mold in our attic last fall we searched the web and found The Mold Guy. After reading their customer reviews we were really impressed. We gave Ross, The Mold Guy, a call and he came out to give us an estimate. He was very reassuring that it was treatable. He seemed very honest and didn't make it seem worst than it was. We had to wait about 8 months before getting the work so we could get our finances together. He honoured his original quote which demonstrated to us his business ethics. Dealing with the office staff was very pleasant and helpful in answering any questions we had. The crew showed up on time ready to work and completed the mold removal in a very timely fashion. Thank you for making this project with little stress and no surprises!

Phil and Alan came, on August 4, 2015, to remediate the mold in our attic. Immediately, we noticed how courteous and pleasant they were (early mornings don't always jive with everyone). They worked efficiently, did a great job cleaning up (you couldn't even tell they were there) and were very thorough in explaining what else needed to be done. We also were very satisfied with our interaction in communicating with Ross, Kay and Erin. How a company communicates and interacts with us is very important when having to deal with people helping make our home safe.

We would definitely recommend The Mold Guy, Mold Detection & Removal to anyone requiring similar service. Thank you!

We contacted the Mold Guys when we found out we had mold in the drywall of our kitchen. The appraiser showed up same day, was knowledgeable and upfront about the costs. The crew showed up the next day, all of whom were very courteous and polite. They were careful with the demolition, taking down only what was necessary. The bulk of my kitchen was saved. The mold remediation was thorough. The owner of the business even showed up after to inspect the work. Very pleased with this company and would recommend them to anyone.

We needed mould removed from the attic of our new home. After approaching several other companies we called the mold guy. The quote was given to us over the phone and was exactly what the removal ended up costing. They arrived on time and completed the job quickly and ahead of schedule. The workers were friendly & helpful with advice on how to prevent mould from forming in the future. My husband and I could not be happier with the customer service & professionalism we experienced with the Mold guy :)

I dealt with Kay on the phone and she was very knowledgeable and helpful. She was able to get a quote for me on the same day! The guys doing the work were on time, honest and friendly. They were experienced and explained everything they were doing to remove mold in the attic. I'm very happy with the service and would recommend The Mold Guy without hesitation.

The first pleasant interaction you'll have with this company is with the delightful Kay on the phone. She went above and beyond to make sure that I was given the most immediate and accommodating time slot for the Inspector's visit. Even when better slots became available Kay went out of her way to contact via voice mail and text message to give all the best newly available times. Lucas the inspector arrived on time as arranged, called ahead to give a courteous heads up, showed up in great spirits and went to work right away. He was quick yet thorough with the inspection, then he took the time to suggest all the quick fixes I can do on my own to maintain my place without even suggesting I hire them for the minor preventive fixes he was listing. He was very helpful, honest, and professional. I even mentioned some unrelated renovations I was interested in pursuing and he immediately contacted Kay to connect me with their usual contractor with no further benefit to their company as my inspection was done and cleared. These guys are the best and I would urge you to not waste anytime looking any further!