The Mold Guy, Mold Detection & Removal

I hired a roofing company to replace my roof and upon inspection, they advised me that there was mold on the plywood covering the attic. This unexpected news obviously caused me a huge amount of stress and anxiety both from a financial and a health perspective. I called the Mold Guy company and spoke to Kay who was wonderful, calming and very efficient. She quickly arranged for Ross to pay me a visit the same day in order to assess/estimate the problem and she encouraged me to call her back if I had more questions or concerns. After Ross investigated everything, he gave me the most wonderful news that in fact the mold was from a long time ago, had dried out and was totally dormant and not dangerous! Ross was extremely likable, professional, trustworthy and an excellent communicator. He answered all of my questions and provided excellent advice to pass on to the roofers while doing their job the next day. I suspect that some other mold treatment/environmental companies may have recommended that some unnecessary work be done. If I ever come across anyone who has any mold issues, I will strongly recommend that they call The Mold Guy immediately! A very huge thanks to Kay and Ross for their support and information during this stressful time.

Lucas and Cameron were sent to our house from Mold Guy and did an amazing job. They were on time, completed their work in less than the estimated time and fully cleaned up everything and took with them without leaving any mess behind. The company felt with our problem promptly, professionally and with a great attitude

I called the Mold Guy based on the reviews I saw on HomeStars after I found a leak from my dishwasher and I wasn't sure how much water had gotten under my tile and laminate beside where my dishwasher is located.

The young man that came to my condo was very polite and helpful. He checked the mold levels on the floor and in the area where I had had my leak and found the levels were acceptable. He suggested I get a dehumidifier to lower humidity overall in my condo, which I did and it is helping tremendously. He also checked a couple of other potential problem areas around my condo such as my bathroom and den (where condensation builds up). He was very patient, answered questions and totally professional. The service was great.

The only improvement I would suggest would be for The Mold Guy as a business to have a lower rate visit for minor issues such as mine (i.e. a half price visit).

The service I received by phone to make the booking was also excellent. I would recommend this business to my friends.

I phoned The Mold Guy to get an inspection of my basement done at the end of October, 2014. Ross showed up the same day, 2 hours after I called. He was fantastic. He was calm, approachable, knowledgable and funny. His assessment assured me that I did not have a problem and his expertise verified it. He also continued to communicate with me over the last few weeks. He's fantastic. Don't hesitate to use Ross if you have a problem or if you just want piece of mind.

We had mold and mushrooms growing in our basement beside/behind our washing machine which we thought was coming from the shower stall in the bathroom on the adjacent wall. Overall, I was satisfied with the work performed and the removal with a few exceptions. The workers were supposed to arrive at 9 am and despite me calling ahead to tell them I had to leave the house at 9:40 am for an appointment, the workers arrived late due to traffic. I had to leave the backdoor open for them to enter, which I wasn't happy with. Second, they quoted me for a full day of removal but the work only took half a day but I was still charged for the full day, so I feel that they might over quote on purpose and then use excuses like "We put on an extra guy, the work wasn't as bad as expected , the guys worked fast to get done because it's Friday etc."

If you hire, ask lot's of questions about the quote, e.g number of people, what happens if it takes longer/shorter etc.

I had an old basement leak that I had neglected for a couple of seasons (without further issue, but potentially carrying mold) and a new one in a different area of the house that required immediate attention as a consistently damp carpeted area.

I received a visit from Ross, who explained in terms that a building/construction layman such as myself could understand what was necessary immediately and in the longer term to remediate both damp area issues effectively. Kay and Erin in the office were a pleasure to deal with and were able to schedule my work at a time that was convenient for me. The work was undertaken on time, on budget and all cleaning of the affected areas was undertaken very professionally. First rate work undertaken by a customer conscious Company!!

Everyone that I dealt with at The Mold Guy were very helpful and professional.

It was a stressful moment when I found out that we had mold in the attic and the house had to be listed. We didn't foresee this and wasn't ready to change the schedule for listing the house. I called The Mold Guy and Kay there was able to help. She was very understanding and was able to work on her end to accommodate my immediate need. She arranged her team to come to my house the very next day (Sunday) such that we didn't have to change our listing schedule!

The guys came and they were very professional; they made sure their work area was kept clean and when they were finished, you wouldn't even notice they came.

Kay was able to provide me with the certificate of clearance and the before and after pictures shortly after.

I would definitely recommend them to others as they are great to work with; all the staffs I came across were consistently helpful.

My initial contact with the company was with Kay, who was very friendly and helpful in explaining everything about mold remediation for my attic. I didn't have to wait long for my appointment and was pleased with the servicemen. I received before and after photos and a letter to confirm everything. Overall, the cost of services seemed reasonable in comparison to other companies that I had called.

Found small amount of mold in my bathroom and laundry room behind the baseboards. Removed it myself using proper precautions. Then a month later found mold behind the baseboards in my furnace room. Started freaking out, thinking my whole house is full of mold (I am athsmatic and have severe allergies). I checked homestars for mold remediation companies and called The Mold Guy. Lucas came by the day after I called and checked out the areas I was concerned about. He said the mold present wasn't a lot and that from seeing where I had previously removed the mold from the bathroom and laundry area, that I can definitely remove it myself. To just do exactly what I did then. He gave me some very helpful tips for both my bathroom and furnace room and my home in general regarding humidity control. Well worth every penny. So refreshing to deal with down to earth, honest and practical professionals. Thanks for your help and I will most definitely recommend you guys to friends and family.

I am very impressed with the work done by this company in removing attic mold. Ross and his team were very professional in completing the task with superb results. The team was careful in the preparation and cleanup of the work area and did not leave any mess. Kay was very helpful in answering my questions and keeping me updated with the schedules. Both have been very helpful in recommending additionals contractors to attend to the roof ventilation and insulation needs, as well as finding an electrician and general contractor on short notice. I do not hesitate to recommend this company for mold detection and removal.