Three visits for same problem, costing over $500. Oven door wouldn't open after self-cleaning. Paid for two service calls and new door latch. Same problem with next cleaning - door locked, wouldn't open. Third service call - not fixed, just another bill. Two brothers run it and defend each other's work.
- Approximate cost of services:
- $510.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
lets be honest
08/26/14 we stopped down to your house to unlock your oven door as we did not have door lock in stock so that u could use your oven
09/17/14 we returned with light assy and new latch you requested installed fixed door LOCKING issue and broken LIGHT
parts 180 service call and labor 154.95 1 service call 1 hr charged for 2 trips
02/19/15 call placed door locked on self clean
tech
arrived report below
FOUND BREAKER TRIPPED AT FUSE PANEL RESET TESTED UNIT ALL FUNCTIONS RAN SELF CLEAN FOR 20 MINS CHECKED FOR SHORTS NONE FOUND TEST OK
you were charged a service and 1/2 hr for 114.95
for a tripped breaker 5 months after latch was changed
you then called back stating the oven was not working again i spoke with you
asked if you had checked the breaker you responded you had it was ok
from there i advised it could be a faulty breaker or an intermittent issue with the range if it was an issue with the range we did something wrong it would be no charge ,if it was an other part intermitting it would be continued labor and whatever part was required if breaker was faulty you would need electrician
you chose to call an other company witch is fine
to discover that relay in oven was burning out so you paid an extra service call for other company at your choice
i feel we have tried our best to be fair
especially considering all the times you rescheduled appointments
for the record i run 4md
thank you
ian