Coast Wholesale Appliance LP

Look Elsewhere
It appears to us that this company is strictly about moving a lot of inventory, and we guess that they have a majority percent of resources devoted to that, and a very minor percent of resources devoted to customer service. The evidence of that mindset seems to surface in the myriad after-sale poor reviews. If you're a new home purchaser and you are offered appliance incentives from your builder and Coast Appliances is mentioned, or youre just shopping to replace existing appliances, I recommend you first do some due diligence. This is especially applicable to new home purchasers, where the incentives of discounts is a strong lure. Most of us make hasty decisions when the option of saving money is offered. For us, dealing with Coast was incredibly stressful. You need to be clear about the possibility that like us, in exchange for some discounts, there could be some severe challenges in dealing with Coast Appliances. Trust me that the frequent missed deadlines and empty promises just arent worth any cost reduction. The associated anxiety impacts the joy of being fortunate enough to purchase a home. Do some online searching on the company, and you'll find the poor reviews are all very similar situations for customers, they seem prolific and span across multiple years. And yet, on the Coast Appliance website and their 'About Us' page, whats written about commitment to customer satisfaction is contrary to our experience and also doesnt appear to align with the other poor reviews from customers. So while your experience may differ, the following is a summary of our adventure with Coast Appliances. - We booked an appointment with our assigned salesperson, sixty (60) days ahead of our move day. - We ordered seven appliances, and the meeting was friendly and cordial. - Sales guy confirms with each appliance decision, that he's reserved inventory. - We pay half of the total, and were done. - In the following days over email we confirmed our delivery day with the Sales guy. - Sales guy reaches out approximately fifteen days ahead of the confirmed delivery day, and asks us to pay our balance so they can ensure delivery. We pay. - No mention of any issues regarding our order at this stage and now we've paid in full. Delivery day arrives, and we start living the Coast nonsense. - On delivery day, we waited until late afternoon and still no delivery so we called Support. - Support tells us there was no truck scheduled, as this isnt the delivery date in the system from Sales guy (odd, as we have email confirmation). - Support explains too, that no inventory was reserved, and only three of our seven items are available. ETA is two weeks for the other four items, but no guarantee. - No fridge, no stove, no microwave, no hood and no apology. - Remember, we ordered, reserved and paid-in-full sixty (60!) days ago. - We reached out to the Sales guy to get some insight and we heard this: We're just distributors and we rely on the manufacturers. They cause delays, its not us. Lot's of customers are waiting much longer than you! - Wow. Over the next few weeks, our outstanding appliances start to dribble in. - Our range appears, and the delivery guys unbox it, and it appears to have been hit by a forklift truck. They return it, and we wait. - At approximately two-and-a-half months past our order day, we had received all but one appliance. We wait. - We hit the one hundred and five days mark, still waiting. - Then Coast reaches out, and our range hood is now available. - We elect to pick it up from the distribution centre even though it's a ninety-minute drive for us. We think this will speed us to an end with Coast, rather than dealing with their delivery nonsense. - We get it home, pull it out and the blue protective film has been removed and haphazardly replaced. We realise the box has been opened and re-taped shut. - To our horror we realise this isnt a new unit but rather a demo-unit thats been installed, used, repackaged and then delivered to us. - We take pictures, and immediately contact Coast. - Coast asks for pictures, starts blaming the manufacturer, suggests that Coast doesn't tamper with any boxes, and that the manufacturer inspects every box that leaves its factory. - I feel like Coast is perilously close to accusing us of something. - After two weeks, Coast picks up the unit, and only then after seeing the unit in-person admits it is some kind of distribution-centre demo-unit and shouldnt have been sent. Still no apology. - After much discussion, and us resisting the Sales guy offer of we can have a new unit delivered to you in two weeks, they finally agree to a refund. - We're finally out from under them, we're ecstatic and we're celebrating the end of our entanglement with this dumpster fire. If you're reading this, think long and hard about being drawn into the Coast Appliances circus-tent. Any incentives and discounts may seem attractive on the front-end, but appear as a tissue-thin-veil that disguises, in my opinion, a corporate wasteland fuelled solely by a desire to move a lot of appliances. Read the reviews. Caveat Emptor indeed.
Edit
Coast Wholesale Appliances
0
2 months ago
Approved
Look Elsewhere.
It appears to us that this company is strictly about moving a lot of inventory, and we guess that they have a majority percent of resources devoted to that, and a very minor percent of resources devoted to customer service. The evidence of that mindset seems to surface in the myriad after-sale poor reviews. If you're a new home purchaser and you are offered appliance incentives from your builder and Coast Appliances is mentioned, or youre just shopping to replace existing appliances, I recommend you first do some due diligence. This is especially applicable to new home purchasers, where the incentives of discounts is a strong lure. Most of us make hasty decisions when the option of saving money is offered. For us, dealing with Coast was incredibly stressful. You need to be clear about the possibility that like us, in exchange for some discounts, there could be some severe challenges in dealing with Coast Appliances. Trust me that the frequent missed deadlines and empty promises just arent worth any cost reduction. The associated anxiety impacts the joy of being fortunate enough to purchase a home. Do some online searching on the company, and you'll find the poor reviews are all very similar situations for customers, they seem prolific and span across multiple years. And yet, on the Coast Appliance website and their 'About Us' page, whats written about commitment to customer satisfaction is contrary to our experience and also doesnt appear to align with the other poor reviews from customers. So while your experience may differ, the following is a summary of our adventure with Coast Appliances. - We booked an appointment with our assigned salesperson, sixty (60) days ahead of our move day. - We ordered seven appliances, and the meeting was friendly and cordial. - Sales guy confirms with each appliance decision, that he's reserved inventory. - We pay half of the total, and were done. - In the following days over email we confirmed our delivery day with the Sales guy. - Sales guy reaches out approximately fifteen days ahead of the confirmed delivery day, and asks us to pay our balance so they can ensure delivery. We pay. - No mention of any issues regarding our order at this stage and now we've paid in full. Delivery day arrives, and we start living the Coast nonsense. - On delivery day, we waited until late afternoon and still no delivery so we called Support. - Support tells us there was no truck scheduled, as this isnt the delivery date in the system from Sales guy (odd, as we have email confirmation). - Support explains too, that no inventory was reserved, and only three of our seven items are available. ETA is two weeks for the other four items, but no guarantee. - No fridge, no stove, no microwave, no hood and no apology. - Remember, we ordered, reserved and paid-in-full sixty (60!) days ago. - We reached out to the Sales guy to get some insight and we heard this: We're just distributors and we rely on the manufacturers. They cause delays, its not us. Lot's of customers are waiting much longer than you! - Wow. Over the next few weeks, our outstanding appliances start to dribble in. - Our range appears, and the delivery guys unbox it, and it appears to have been hit by a forklift truck. They return it, and we wait. - At approximately two-and-a-half months past our order day, we had received all but one appliance. We wait. - We hit the one hundred and five days mark, still waiting. - Then Coast reaches out, and our range hood is now available. - We elect to pick it up from the distribution centre even though it's a ninety-minute drive for us. We think this will speed us to an end with Coast, rather than dealing with their delivery nonsense. - We get it home, pull it out and the blue protective film has been removed and haphazardly replaced. We realise the box has been opened and re-taped shut. - To our horror we realise this isnt a new unit but rather a demo-unit thats been installed, used, repackaged and then delivered to us. - We take pictures, and immediately contact Coast. - Coast asks for pictures, starts blaming the manufacturer, suggests that Coast doesn't tamper with any boxes, and that the manufacturer inspects every box that leaves its factory. - I feel like Coast is perilously close to accusing us of something. - After two weeks, Coast picks up the unit, and only then after seeing the unit in-person admits it is some kind of distribution-centre demo-unit and shouldn't have been sent. Still no apology. - After much discussion, and us resisting the Sales guy offer of we can have a new unit delivered to you in two weeks, they finally agree to a refund. - Were finally out from under them, were ecstatic and were celebrating the end of our entanglement with this dumpster fire. If you're reading this, think long and hard about being drawn into the Coast Appliances circus-tent. Any incentives and discounts may seem attractive on the front-end, but appear as a tissue-thin-veil that disguises, in my opinion, a corporate wasteland fuelled solely by a desire to move a lot of appliances. Read the reviews. Caveat Emptor indeed.

We had been looking for a new refrigerator for a while; did research online and had narrowed it down to a couple of brands/models that were in our price range and well-reviewed. Noticed a similar model was on sale at Coast so went in to take a look. Turns out the exact model we wanted was also on sale, so we sealed the deal. The salesman was very helpful, no high pressure, no attempt to upsell us, just gave us the fridge we wanted at a good price. Also arranged to have the delivery people take away a second dead fridge for us at no additional cost.

On delivery, the delivery guys were on time and efficient. At first it looked like they may have to remove the fridge door from both the new and old fridge because of tight clearance into our house, but with a little extra effort and jostling, plus temporary removal of my back door, they managed to squeeze them in and out intact. This was great as removal of the doors would have incurred an additional charge for each fridge.

All in all a positive experience and we would shop again at Coast.

All in

I got really bad service from sale representatives, Mike.

On Jul 7, my wife and me made an order with Mike at Vancouver store. He said that my order will be hold the sale price, and I can cancel the order before shipment date without charge.

Recently, Lowes has 5X air miles promotion on major appliance, the promotion got my attention since I am air miles collector. I also found out that my order @ Coast, same model of Samsung refrigerator and induction range are cheaper than Coast Appliance. So, I decided to cancel my order at Coast on 25 Sep, 2016. I spoke with Mike about the promotion at Lowes with receipt, since Mike asked the proof to confirm the lower price. After he saw the receipt, he did match the price and offered $28 off for those items. In fact, I felt bad to ask for price match, since he was not happy. He said that his offer was below cost, and he got hard time with upper level for offering too much discount...etc. So I decided to deal with Coast, although I lost the air miles reward, it is about $210 cash value.

26 Sep, 2016. I changed my mind, since my parents in law told me that they just got 10% offer price match discount from Home Depot recently, so I tried to visit Home Dept in the morning. Surprisingly, I totally got more than $500 cash discount than Lowes' offer. Since the Home Dept staff was so potential and helpful to process the price match transaction. I did not feel bad to ask for pricing match, I truly feel that Home depot is appreciated my business. Finally, I got both good deal and good customer service from there.

So, I came back to Mike for cancellation for my order at the afternoon. His attitude was 180 degree changed, he was so rude to yell at me, "unethical !!! " 3 times at the opened office setting. I don't think that his reaction was appropriate, it was truly embarrassed customer. I believe that his misunderstood the situation without listening. He said that " That is unethical, you used the Coast's offer, to shop at other retail stores for lower price." In fact, Coast's invoice does not show the breakdown of my orders, it only shows the total balance. How can I use Coast's offer to shop at other stores? When I explained to him, I did not use Coast's offer to shop at other stores, I used Lowes' price (from website) to ask Home Depot for price match. Finally, I got more than $500 saving, in customer's point of view, what did I do wrong? why I am unethical? Mike was so mad, in his point of view, he offered to match the price, and lower than Lowes, but that is only $58 saving. I did not except Mike to make second price match, So, I just want to cancel my order at Coast, since he already told me that he got hard time with upper level for offering too much discount in my previous visit. I don't want to give him any hard time with upper level, I simply just ask to cancel my order. He reported to say that is unethical to do business...etc, then I have to repeat cancellation requests, he said that he will do it, but that is no print out to confirm the cancellation. He did not want to waste his time for processing the cancellation when I was at the store, because he already wasted too much time for me. Unfortunately, I did not use my smartphone to record the conversation. What kind of customer service he provides?

When I went back to Lowes for cancel my order, I didn't get yell from the staff. I did not get hard feeling from the staff's angry expression during the whole process. Honestly, I am still interested to go back to Lowes in future.

In customer service business, 1) smile, 2) don't say "No" to customer, provide option. 3) standing in the shoes of the customer...etc. Mike did provided those working attitude when I made an order, but not consistence when I asked for pricing match & cancellation. When I was walking out the store, I turned around to look at him at the reception, I saw that his mouth kept saying bad words about my cancellation. That is the reason why I have to spent time for writing this review. Although I got follow call from Coast Appliance senior management, I still want to share this story to Homestars readers.

Hopefully, the senior management will acknowledge this complaint, I am looking forward your respond. If you need more information, welcome to let me know. Since I was upset to get yell from your staff at Vancouver store.

Suddenly at Christmas our four-year-old deep freeze died. We cooked our turkey early and went out for a new freezer. This time, no frost-free nonsense, just a basic unit. We got exactly what we needed at Coast in Coquitlam (United Blvd) with quick delivery despite the time of year.

I came here to purchase stove, dishwasher and fridge here for my kitchen renovations. The staff was helpful, good selection and the prices are reasonable. The delivery and installation was great. Thanks!

We purchased 5 year extended warranty in our appliances from Coast and they have been nothing short if amazing in providing service. We had two months to go on our coverage and had a repair that was needed and this last experience was just as pleasant professional and efficient as the first. Simply a great company to deal with!