Appliance Service Experts

This is my second time requiring the services of Appliance Service Experts.
I was very satisfied with the service the first time: booking was simple, the repairman arrived called ahead and arrived in the timeslot that had been agreed upon; he was professional, courteous, patient and explained what happened clearly (problem with defrost timer). Payment was also very efficient.
The second time, it was a bit harder to book, I left a message and wasn't called back on the same day. However, when I called the following day, booking was quick and efficient, they were able to look my file up easily. The same repairman came which made things simpler, and brought with him the part that needed replacement (so no extra appointment + delivery time + charges needed). He suggested two solutions, a cheaper but more inconvenient one, and a more expensive but simpler one. This shows that this company is not thinking about selling its customers unnecessary things and wants to OFFER, not to impose solutions!
Overall, I'm very satisfied with the service and would recommend it heartily.