After a renovation, our dishwasher was not working. another service company diagnosed the problem over the phone as a motor to be replaced. that servicemen finally appeared, confirmed a mote must be replaced and estimated $500-$800. we finally called Appliance Service Experts (referred to them by Miele). Kevin came and diagnosed the problem as a plug that had not been knocked (draining through the garbage disposal)out by the contractor. Only charge was service call. Last week same dishwasher stopped working. Kevin showed up, perfectly punctual and checked the error messages, diagnosed the problem and explained all the possibilities and possible repair options very clearly. It meant replacing a part which was faulty to see whether or not the other errors would clear. They did and I was very satisfied with the professional manner, clear explanation, fairness of the cost (all explained in advance) as well as Kevin's neat appearance and work as well as a very pleasant manner. I would not hesitate to recommend this company.