Affordable Comfort Heating And Cooling

Needed a ductless heating and cooling option for an older home. It was a pleasure to work with Tom and his team at Affordable Comfort Heating & Cooling. Tom ensured that he provided suitable options for us that also met our budget. The install team were very personable and professional and we are very happy with the outcome.

The technician was very friendly and found the problem with my furnace quickly. I appreciate his honesty in not trying to sell me unnecessary parts.
Will definitely use Affordable Comfort in the future.

We have chosen Fujitsu Heat Pump simply based on its excellent product along with a lot of research.

On the date of sale you have represented Fujitsu on reputation with your sales pitch confirming the Best of the Best.

We include a review of the past 2 years of your services to so many problems we have encountered. Keep in mind, the levels of Fujitsu representation along with quality of some of your services, as part of a respective customer feed back to ensure proper Fujitsu representation and customer satisfaction.
With all respect we are sure you appreciate such.

In your files you have all our contacts with our concerns which most show relations to installation errors.

Date of sale you informed us you will mount the dual unit on the West wall of the house which we did not agree with, due to our research, ensuring us it would be Whisper Quiet. You see, customer was right.
Beginning of noise disasters for a long periods of time thus unable to use the until until removed from wall. You installed a cheap stand which also needed replacement along with other stuff like mickey mouse not levelled platform and no rubbers installed.
On the other services, of noise concern, Your technician was over and on a return walk to truck he also heard a nasty BANG which led to adding additional lengths of lines. That reduced the crazies, but still unacceptable. Talk about weird noises later. We have describe the noises many time in the past.

An entire summer without AC as the unit was pushing in tons of humidity.

Of course as anyone would think that Fujitsu is not a good product after all.
As you recall we kept pushing for service, which you did form an army to visit us which included, two Fujitsu CEO’s, a humidity expert and your expert technicians.

What Happened that day?

- one CEO just stood there and was taking photos of a deer in the back field

- the other one pulled out a measuring tape and measured the wall..
that was it. About 10-15 mins.. which your technician, also witnessed.

- two technicians just watched.

- humidity expert talked about humidity and blamed our home as it was too much for Fujitsu units to handle.

All in all recommended to go back to our old system of using our portable dehumidifiers.

Your Technicians agreed.
Conclusions was the units are working as Fujitsu designed and all running normal..
NOTHING IS WRONG!

Now our thoughts are heavily swayed to believe Fujitsu should have been our last choice. Sure was giving Fujitsu a BAD NAME!
But we were unable to stick to that thought.

We kept asking for service your Technicians must have cleared his mind and found the problem... with a red face he admitted to us that he mixed up the wiring.. therefore .. IT WAS INCORRECTLY WIRED! And the experts and CEO didn't see that... Well Thanks a lot!!
What does that say about your above experts?

Back to crazy, unacceptable noises.. Your visits outcome was always the same, while standing here and there, all is normal.. Good Bye!
You didn’t even try to find a potential culprit.

We decided on a second opinion on the noise problems.
We sent you a copy of their findings and recommendations March 4th 2020.
March 7th 2020, Your technician came over and found all is well and Fujitsu is normal. You didn’t even attempt to try their recommendations. Dated March 4th 2020.

Even with the extra cost, we decided to hire them, as we didn’t believe Fujitsu to be responsible for such.
We attach their description of work done. Invoices March 23 and April 6th 2020.

You were not interested nor concerned about the in-line set..???... but that was your professional decision on representing Fujitsu, customer satisfaction.
While in fact... They found the in-line charge to be extremely low.
Only weighted out at 25oz. When factory charge calls for 4 lbs 3 oz to run properly... Also installed rubber pads under the unit.

To this date we are happy with Fujitsu. Minor sounds are acceptable.
THANK YOU to the other company, for true expertise is what we say!

We have endured tons of aggregation, miseries and upsets with your deal and has been extremely hard on us older folks. Keep in mind the trust we had in Fujitsu. Just buy and enjoy trouble free investment.

The other company had to charge us a total of $943.69 to correct your errors.
We find it just and fair to ask you to send us the above amount. We are sure Fujitsu will be glad as well.

You see Tom.. sometimes one needs to listen to the customer.

In a small reply, dated March 9th 2020, of our on going noise complaints.
Tom Strongly states “CASE CLOSED”
note.. warranty expires March 15th 2020. our comments.. thus guy has been a nightmare to us .

Affordable Comfort is one of the best companies I’ve ever dealt with. The aim and achieve superior customer service and take extreme pride in their workmanship.
I really appreciate the chipper office staff on the phone, the speed at booking my appointment, the much more manageable 2 hour window (opposed to the 4, 6 or even 8 others offer!) and last but not least the quality equipment professionally installed!

Install ductwork in an old home. Difficult job qith lots of twists and turns. Job well done on a timely manner

I have used Affordable comfort a couple times. Once in the summer when my air conditioning was not working. I spoke to their office and was given a reasonable time frame as to when a technician would show up. Most companies give a 4 hour time frame window and Affordable Comfort gave me a 2 hour time frame. The technician was on time exactly in the window of time I was given. He had my air conditioning up and running in no time. I was given an extremely reasonable service call bill.
The second time I used Affordable Comfort was to install a free standing fireplace. The second technician was equally as polite as the first one. The installation was done very quickly. The technician wore boot covers to keep my house clean and made sure everything was clean before he left. My fireplace works great and looks amazing. Very well done. I am extremely impressed. Thank you Affordable Comfort.

My 6 year old Rheem tankless water was leaking. I called Affordable Comfort and they sent out a technician who took an hour and a half to diagnose the problem as a failed heat exchanger and negotiate a replacement to be supplied. The charge was 185$. They said they would install a new water heater for 500$, which I thought was rather expensive, as the piping etc. was already in place, but thought that perhaps it took longer than I thought to install. In the meantime, there was some confusion about the warranty and the woman on the phone was somewhat less than polite in answering my questions. When I tried to call the owner, he was "busy", although the technician had just talked to him before and after this conversation.
On installation day, two men were here for slightly more than an hour. When the bill was presented, there was a 25$ administrative fee charged which I had not been told about and they would not waive. This was apparently for time spent dealing with the manufacturer on the phone. Overall, I feel that 800$ is an excessive charge, given that the water heater itself was free under warranty, the installation took only 1-1/2 hours, and the technician that diagnosed the problem charged me for a second hour due to the fact that he was on the phone to Rheem for so long; It seems like I was charged twice for that. In any case, the total cost and warranty details should have been clearly stated in the beginning and adhered to. The installation technicians were very polite and obliging. The owner has now promised to refund the 25$ administrative fee.

We needed check up and cleaning of the furnace and fireplace.
Julie did a great job. She also suggested repairs. Then somehow the furnace stopped working. I asked for Tom to come and check things out. The furnace will likely need to be replaced but he got it going for now .He did not charge for his visit. They were both courteous and professional.

Tom and his crew from Affordable Comfort did an outstanding job installing a new furnace and central air in my home. The work was professionally done, all questions answered in an informed and user friendly way and I could not be more satisfied with the quality of their products and their work. Great job!

Our 20 year old furnace died this past Friday night on one of the coldest weekends of the winter. We called several companies and had numerous sales people use pressure tactics or try to upsell various (unnecessary) products to us. We were not impressed by any of them. Matt from Affordable Comfort offered to come over on Sunday afternoon to quote us. We were relieved to have someone talk to us about furnaces in plain language, without the sales pitch. The quote ended up being the best we received. Before he left, Matt offered to try and get the furnace running for us so that we could have heat for the night. My husband and I were blown away and extremely thankful. Of all the people that walked through our door, Matt was the ONLY tech who offered to do this for us. Sure enough, he got the beast going, and we were finally warm again. Needlesstosay, we called Matt Monday morning to book, and he arrived that same afternoon with Chris to install our new furnace. We will definitely be using Affordable Comfort for all future heating and cooling needs. Thanks again for going above and beyond and providing such amazing customer service!!