Affordable Comfort Heating And Cooling

My 6 year old Rheem tankless water was leaking. I called Affordable Comfort and they sent out a technician who took an hour and a half to diagnose the problem as a failed heat exchanger and negotiate a replacement to be supplied. The charge was 185$. They said they would install a new water heater for 500$, which I thought was rather expensive, as the piping etc. was already in place, but thought that perhaps it took longer than I thought to install. In the meantime, there was some confusion about the warranty and the woman on the phone was somewhat less than polite in answering my questions. When I tried to call the owner, he was "busy", although the technician had just talked to him before and after this conversation.
On installation day, two men were here for slightly more than an hour. When the bill was presented, there was a 25$ administrative fee charged which I had not been told about and they would not waive. This was apparently for time spent dealing with the manufacturer on the phone. Overall, I feel that 800$ is an excessive charge, given that the water heater itself was free under warranty, the installation took only 1-1/2 hours, and the technician that diagnosed the problem charged me for a second hour due to the fact that he was on the phone to Rheem for so long; It seems like I was charged twice for that. In any case, the total cost and warranty details should have been clearly stated in the beginning and adhered to. The installation technicians were very polite and obliging. The owner has now promised to refund the 25$ administrative fee.

We needed check up and cleaning of the furnace and fireplace.
Julie did a great job. She also suggested repairs. Then somehow the furnace stopped working. I asked for Tom to come and check things out. The furnace will likely need to be replaced but he got it going for now .He did not charge for his visit. They were both courteous and professional.

Tom and his crew from Affordable Comfort did an outstanding job installing a new furnace and central air in my home. The work was professionally done, all questions answered in an informed and user friendly way and I could not be more satisfied with the quality of their products and their work. Great job!

Our 20 year old furnace died this past Friday night on one of the coldest weekends of the winter. We called several companies and had numerous sales people use pressure tactics or try to upsell various (unnecessary) products to us. We were not impressed by any of them. Matt from Affordable Comfort offered to come over on Sunday afternoon to quote us. We were relieved to have someone talk to us about furnaces in plain language, without the sales pitch. The quote ended up being the best we received. Before he left, Matt offered to try and get the furnace running for us so that we could have heat for the night. My husband and I were blown away and extremely thankful. Of all the people that walked through our door, Matt was the ONLY tech who offered to do this for us. Sure enough, he got the beast going, and we were finally warm again. Needlesstosay, we called Matt Monday morning to book, and he arrived that same afternoon with Chris to install our new furnace. We will definitely be using Affordable Comfort for all future heating and cooling needs. Thanks again for going above and beyond and providing such amazing customer service!!

Barrie heating cooling installed a new central AC system (the whole system inside and outside of the house) at my home.

I did a lot of researches online before selected Barrieheatingcooling and very happy to make a right decision.

Very professional and yet friendly. Dealt with the owners directly, and they were honest and kept their word about appointments.
By saying professional above I mean the new system not only works better but also looks much better than the old one from every aspect.

The work areas was kept clean which I really appreciated, they did a great job!

Steven, Barrie

My husband and I had Affordable Comfort Heating and Cooling come to our home to replace the water heater. They did such an amazing job, when we moved we called on them to install both a Tankless Water Heater and a Water Softener. They are very friendly, clean and professional.