We just had our front door replaced by Fortress Windows and Doors, and we are absolutely satisfied and impressed by the total professionalism, punctuality and friendliness shown by this company and all the members of this team with whom we had the pleasure to do business with. Aside the fact that the quality of product delivered and the quality of the installation service matches entirely the previous agreement at the time of quotation, now we really understand why all the reviews about this company are so positive. We would definitely do business again with and fully recommend this company to anyone who expects an excellent product and service.
Thank you Steve McCue, thank you Stan,thank you Steve Mercer!
- Approximate cost of services:
- $3,300.00
- Company Response
We appreciate your glowing review Ovi and Susan. Excellence is our goal in every transaction we encounter from the first introduction to the finished product installed. Let me say, we aren't perfect, occasionally mistakes are made - we're human after all. Sometimes our suppliers make an error in production as well but we will always discuss our situation with our clients openly and honestly and keep them aware of what exactly is happening. We won't try to hide mistakes and we will always accept responsibility whether it's our fault or not. When our clients entrust us to do a professional job - that's exactly what they'll get and so there will be a resolution to every situation that arises. Truly, it's not what happens, but how we handle it that matters. We strive to set ourselves apart from the competition both in supplying top quality products and top quality service. Thanks again for your awesome review and your home certainly has a great fresh look with your new front door.